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January 2024 by Da'Jarna Brock
Very nice staff.
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September 2023 by Elizabeth Casagrande
2 stars for absolutely absurdly poor management.Good Massage Therapists and Helpful Front Desk People. Great Location.However…Gone downhill the last few years. I don’t recommend becoming a member at this location. It has become a tacky customer experience with more excuses than massages.It is difficult to schedule a massage here due to turnover and low staffing issues. When I was able to schedule a massage-there was about a 25% chance it would be cancelled.Getting out of my membership that I had for years and years was a tedious process and they managed to get an extra month of fees out of me due to their own lack of efficiency and their dated gauche corporate membership cancellation policy.When I cancelled, I still had about $600 worth of unused credits accumulated (some leftover from Covid) which I still am willing to forfeit in order to prevent future similar losses.Talking to a manager is rare-the one woman I ever spoke to was bizarrely self-involved and didn’t even come through with the complimentary session I was promised when I showed up on site for a massage that they then cancelled on the spot.A few issues once in a while is fine, but the issues have been consistent for a couple of years now.Summary: Easy for the management to charge the credit card every month, difficult for the customer to receive a massage every month.
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August 2023 by Chris Wallace
DO NOT do the subscription for this place. They make it seem convenient, but it is far from. They cancelled on me over 12x, made it incredibly difficult to unsubscribe, and refused to refund my unused credits when I moved out of Boston.For months the manager Raquel gave me the run around via email offering help, but never followed through. If you read prior reviews, you will see there are others who have had the same experience, which is disappointing.
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August 2023 by valerie hibbler
I booked my daughter a facial appointment on August 15, 2023 at the Memorial Drive location in Cambridge MA. Before booking the appointment, I spoke with customer service representative who answered the phone, Letitia, explaining the situation my daughter was facing with acne. I further questioned the 3 star rating & was told it was possibly due to communication. She recommended a specific aesthetician. After the service was completed, my daughter was in tears because there were no extractions completed doing the service. It was basically a facial wash. I reached out to Letitia immediately after the service and she said she would follow up with the manager. I waited three days and had to call back because I did not receive a call from the company. I finally spoke with Toni the account manager who was initially making excuses for the aesthetician, but in the end apologized for my dissatisfaction and recommended we come back for a discounted rate. I denied her offer because I was displeased with her combative conversation previously. I explained to her I was not looking for a discount of services, but more so a satisfaction of services.I think Leticia did a great job convincing me to book an appointment even with my skepticism, however I can now understand why this location does not a higher rating. My dissatisfaction is definitely with the service and the end result of my conversation with the manager.I want to attach this rating because Toni was not aware of the 3/5 star rating at the location she is managing.P.S. The employees names may be misspelled.
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August 2023 by Jancarlos Flores
Called 8 times left a voicemail. No one has reached back and been 45 minutes. 1 star
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April 2023 by Cesar
Management is not attentive to customers. I tried getting in contact with managers multiple times through the desk workers or over the phone and they were never available--honestly, I sensed disorganization. The ambiance in the massage rooms is good.
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February 2023 by Garry Sanon
This is by far my favorite location.. The therapist are very knowledgeable.. I worked with Tenzing today and she specializes in Sports/Swedish Massage. It was a good experience.Customer Service is great. Raquel did an amazing job at check in and checkout, very inviting and thorough..
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February 2023 by Stephanie Joseph
Unfortunately this massage envy is super unorganized. A therapist left to take time off for herself which is GREAT and happens! However my much needed appointment that was scheduled far in advance was cancelled. The receptionist that called to inform me was really cool and kind. I wish i knew her name because they’re not all this kind. Some of them are really rude. I was also told that someone would call me back to schedule in for that particular day with another therapist and when i called back the next receptionist had no idea what to do or what was going on. Which is super frustrating. I’m a member and i don’t think i’ll be going back here.
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February 2023 by Danielle Greaves
A few weeks ago arrived to the facility for a 90 massage. I was told a few minutes before my appointment that there was an emergency. I have not received a call from anyone to offer a complimentary service, or yo rebook.
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November 2022 by Cate Leonard
This location is extremely hard to schedule with. I was canceled on multiple times. I decided to cancel my membership as a result and it was extremely challenging to book for all the accrued hours I needed to use up.
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July 2022 by Ashley Mielke
Caressa was absolutely incredible. I could feel my muscle tension melting away like butter. Best massage I’ve had in nearly 2 years. And the front desk staff was so nice!!! I loved chatting with them as I checked out and they gave me awesome recommendations for other services I’m going to try next time I stop in. Definitely the best Massage Envy in Boston and the greater Boston area.
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July 2022 by Meredith Kelley
I had an amazing massage with Jonathan and a wonderful facial with Amelia. I had another facial scheduled in August. I am getting married soon and I got a “budget” of two facials and a massage as a wedding gift in preparation for the day. My budget was $300-$400, and I had it all planned out. However, I have decided to cancel the next facial and go elsewhere for the third. As I was checking out, there seemed to be a member of corporate there, who was pushing me to get the membership. I explained that I actually used to have the membership but I needed to cancel it due to financial struggles (I’m a teacher). They insisted that though the price has been raised to $75/month, it’s a good deal. I wasn’t doubting that I would save money then and there if I signed up for the membership, but these visits were a gift. I am also on an extremely tight budget as the wedding is very expensive and we just took on a mortgage. She told me that the person buying me the gift could just pay for a whole year, which is $900. That was certainly not an option. (You think they’d give a discount if you bought an entire year all at once, but I digress). She insisted until I told her “I’m sorry, I just can’t.” I then paid for my service and tipped my aesthetician. As I was about to leave, the manager continued about products, telling me that the results of my facial are pointless if I don’t maintain it with their $65 bottle of serum, and that they were 20% off. I again had to insist that it was not in the budget. I left feeling uncomfortable, feeling that I needed to resort to explaining my personal finances in order to get the pushy selling methods to stop. I worked in commission sales for years, and I understand the need for pushing for programs, incentives, and credit cards. However, my rule was “2 will do.” You ask twice in different ways, maybe offering incentives or deals, and if they say no, you stop trying. The first time I signed up for the membership, I was also pressured to do so, and I immediately regretted it upon leaving, knowing I could not afford it. I kept it for 2 years despite my services piling up and not being able to go monthly because I work multiple jobs. When my financial advisor told me I have to shave down my subscriptions, I had to forfeit all of the services I had paid toward, which stung. It should be made clear that the pushy selling was not by the front desk staff. The staff delivering massages and facials are also incredible. This seemed to be someone who was not often there, as she did state she wasn’t sure how to use the iPad because she’s not here very often. It seems I was just there on a day of a corporate visit. I will no longer be visiting Massage Envy and will find a small business to frequent.
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July 2022 by Yasmina Estepe
Cearssa was amazing! Not too many good firm/deep masseuses left but she is the one! Got so many knotted and stuff points around my body that I didn’t even know impacted the rest of the pains and stiffness I felt. I had a massive headache from the stiffness in my neck and I walked out with no headache at all :)
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July 2022 by Kuon Lo
Sue is the best for facials!
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May 2022 by Reina Morales
I can’t explain how wonderful it felt to go here and pamper myself. I went for a facial with Amelia and a 90 minute massage with Steven and it was an amazing experience. Amelia was so calming and understanding when it came to my skin. I have sensitive skin and she asked me questions about my skin to know what will work out for my skin the most. After the facial, my face felt so light, supple and it just glowed so much. I felt so beautiful, I couldn’t stop taking pictures. A facial with Amelia is a must for self care and I am already referring my friends and my hair stylist to her. The same with Steven, it was the best massage I’ve ever had. I have also referred my friends to Steven. I truly felt like a new person after. I have a very tight lower back, and we did a 90 minute deep tissue massage, and he was fantastic. He made sure I was comfortable, relaxed, and he made sure to focus on my problem areas. My back had never felt so loose ever! I felt like a new person! It was such a relief to not have that tightness and pain anymore. After the massage and facial, I was so relaxed that I went home and slept and relaxed the rest of the day. It was the perfect gift to myself for my birthday, and I will continue to go at least monthly as a new self maintenance and care routine for myself from now on. If you’re thinking about doing this for yourself, I would say just do it. You will not regret it. One last thing, this location was so inviting and professional. Danielle in the front desk made me feel so welcomed and she was so very polite to me. I can’t wait to come back.
