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February 2024 by Ilse N
The prices are so high even with all of the enticing discounts my bank account hurt after this.
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January 2024 by Rachael I
I had an old beat up poster from college and could not bear to throw it away - Emily at the frame shop carefully removed all the tape and mounted it on foam board and now it’s good as new! 10/10 would do again
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January 2024 by Christian G
Second unpleasant experience I've had with their framing department in less than a year. Kicking myself for even going back. Customer service rep, Michael, could not have been more uninterested in helping me. It was as if he was upset that I had disrupted what he was doing. Zero eye contact or greeting, and he told me "this will take 3 weeks and cost a minimum of $150" before even providing recommendations as to what I should be looking for in terms of frame size and glass. I have no idea where Michael's finds these people, but they need to be far more judicious in selecting individuals who actually want to work in customer service. Never steeping foot in one of their stores again. Overpriced and customer service (lack thereof) is an abomination.
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January 2024 by Madeline Henzer
Good store except sometimes things are hard to find or are out of stock. I got confused looking around the store. Good for artists.
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January 2024 by Designs by Royal Printz
Great place to shop
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January 2024 by Thomas Ferté
Ordered online and they cancelled last minute.
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December 2023 by Karleen Walsh
I only go to the yarn section and they have the best selection
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November 2023 by toni guarino
Everyone there is extremely nice and helpful.
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October 2023 by Elizabath C
I didn’t find the watercolors I want here
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October 2023 by sol ruiz
There are many things, yes, but it is annoying that the articles do not have prices. And I always forget the tax lol.
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September 2023 by Sarah Francois
Eve one of the service team members was such a great help this was my first time at this Michael's location. She helped me locate every item that I needed. If your in the Cambridge location look for Eve she will have you out of that store in no time!
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September 2023 by Zola McIntosh
My only problem is they don't have much staff to help. Literally have to walk around searching for an associate which there is usually only 1 on the floor. She was very helpful but also didn't know what and where items were that I asked about.
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September 2023 by Natalie Hall
Out of many things. Plus after spending almost 300 dollars on supplies this lady yelled at me for putting my stuff in one 10 cents bag without paying for the bag like girl be so fr.
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August 2023 by emanuel neves
The young lady at the cash register was very helpful to find all what I needed
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August 2023 by Farrah Sinkey
Everything is always out of stock. It looks like a store that's in its last week of a "going out of business" sale. Today I went in to buy buttons, sequins and beads. Buttons: the entire section was empty hooks. Beads: entirely out of size 10/0 in all colors. Sequins: I couldn't even find them, nor could the single employee that was on the floor. It's not just today. Every time I go in, whatever I came for is out of stock. I want to buy at brick-and-mortar, but it's starting to feel like visiting this Michael's is a waste of time. I always end up going home and buying it on Amazon anyway.
