-
March 2024 by Stephen Sabin
Great company. Even greater people. Highly recommend
-
September 2023 by Ryan Reynolds
I normally don't leave reviews of companies that don't sell food, but Motu has some of the best customer service I have ever received. I bought a Motu M2 in summer of 2020 and recently had some some build quality issues. I called and asked what could be done and they said send it in and we'll send you a new one. $15 for shipping there and two weeks later I have a brand new unit that is much improved years after the warranty ended.Definitely will be buying from this company again especially since they make their stuff in the USA.That's how you keep a customer satisfied!
-
September 2013 by The C.
HORRAY for all the improvements from MOTU.... The other person's review was nearly 6 yrs ago.... I am not associated with, nor have any ownership in the MOTU company.... HOWEVER.... I feel a more current review of the CURRENT companies customer service and their product line is in order: Sept. 2013 A lot has changed at MOTU. Their customer service is exemplary now (2013)... almost instant response. They have addressed the 'wishes' and 'suggestion box e-mails' contacts with an upgraded and stable software offering. The hardware firmware has been updated to be current with the latest software from Apple and Microsoft.... YES.... Digital Performer now works well in BOTH formats. Stable and FAST. They have added a great deal of NEW plugins to enhance Digital Performer, which puts them out front and a 'game changer' as programs go. While known primarily for Digital Performer's excellence in handling audio in movie editing.... they have made additional advancements in this side of Digital Performer such that it is now leading the pack with Pro Tools taking note and busy re-programing their software to compete.
-
September 2008 by Frank M.
I have to agree with Michael G., and I've been a fan of this company for years (since when they were shipping Performer on floppy discs v.1.4) I recently purchased their software synth Mach 5. The iLok key was dead and could not be recognized by any computer. I tried calling---busy signal all day. I tried faxing (as suggested by the software manual)-two days later i got a voice mail telling me to submit my problem via the web to their tech support/Techlink system. 10 days later I finally got a response- telling me I should send the iLok back and pay 40 bucks for a new one. I've had the software less than a month. They have got to be joking. On top of that, the tech response told me I had to upgrade my software- they didn't even check my stats- I have the latest version. In the meantime, I fedexed the iLok back to them a week ago demanding a new iLok. I have yet to hear back. Great software, but one of the worst technical support systems I've ever experienced. Is it enough to make me switch from Performer to ProTools or Logic? I never thought I would think on those lines, but right now, I can't use a 400$ piece of software I bought. If they are going to make professional tools for the industry, they need to have an understanding of their user base- and understand that deadlines cannot be missed because they are unresponsive. I've given up on the tech support system. I'm going to box up my copy of Mach Five and send it back to the president of the company. I might attach a dog turd to the box to get my message across.
-
August 2008 by O G.
This is not a performing arts venue, but rather a company that makes "professional" audio and video products for computers. There was no other acceptable category. They once were an amazing company and perhaps still are in many ways, but since the advent of Windows Vista, they have shown themselves to be an absolute joke in terms of customer service, development, and support. I worked for a small high-tech company like this for over eight years, so I know. I have never been treated the way I have been treated by them by any entity ever. They are variously in turn rude, self-contradictory, paranoid, more secretive than the CIA, arrogant, and inept. If you were fool enough to go for the upgrade to Windows Vista 64-bit (as I was), do not believe their website. I did it with their assurance that they had the drivers for my rig, which has been my "killer app" for quite some time. Contrary to what they state, they DO NOT have a driver/software for the 896 original. If you intend to use this august device, DO NOT upgrade Windows past XP!! This company is so full of it. The latest outrage is that after all my bitching (this has been going on since April 2008), they deigned to give me "secret access" to a "special pre-release version" of their drivers. Not only did it not work, but it was missing an installation file, so now I can't even get the damn thing off my computer. So pissed! I once tried to call their main number to try to speak to someone there about this. (You realize, they are making false claims on their site . . .) The woman I spoke to reminded me of one of those bellicose "bee-yotches" that they satirize on Saturday Night Live or Mad TV with the long fingernails, atomic hairdos, etc. I tried to ask the name of the president and was hesitantly and begrudgingly told it was "Robert Nathaniel." If this true or not, I do not know, but an irate letter to this person is about to make its way there pretty soon . . .
