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October 2023 by Norm H.
Brought in an older Denon amp that produced scratchy sounds out of one, sometimes two, ports. Dariusz had performed outstanding service about 10 years prior on this amp and, again, repaired, cleaned all controls and switches, soldered pcb board, AND had the unit back to me within a few days. Dariusz is an audio repair genius, and, more important, a fair, honest, and reasonable businessman. Go to him if you are having ANY problems with your audio equipment...won't be sorry!
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May 2023 by Jason M.
Customer service is incredible!! I was having an issue setting up the new speakers I bought from him with my receiver. I sent Dariousz an email on Friday night on Memorial Day weekend not thinking I would hear back until Tuesday. He called me Satuday morning to try and troubleshoot some things over the phone. Unfortunately that didn't work, but he contacted me first thing on Tuesday morning to continue trying to solve my problem with some additional things to try. He was going to come to my house if I still could resolve my issue. Thankfully, his additional advice solved the problem. To have someone call you back on a holiday weekend shows how important his customers are to him!! I will certainly be back to make any future purchases. Dariousz knows his stuff for sure and does not try to upsell you. He will tell you exectly what you need to get the best sounding system at the price you can afford and give you things to keep in mind if you want to upgrade in the future!!
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April 2023 by Ryan Levins
Dariusz loves his craft and it shows. He's been doing it for years thru all the technology changes and he knows it all like the back of his hand. From a small 2.1 setup to a whole home audio system, he's your guy. Don't go anywhere else.
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February 2023 by Joshua Meyers
This store is one in a million. Darius is one of the most trustworthy and well-informed owners I’ve ever met. He knows his products so well, stands behind his work, and never over-sells. Grateful that this place exists!
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February 2023 by David R.
Love this guy personally and professionally. He is a blunt talker with a people pleasing mentality
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November 2022 by Troy L
I bought an used pre-amp from Q-Audio. Glad that Dariusz was able to ship the item from Cambridge. MA to L.A./Socal. Communications and transaction were smooth and quick. Packaging and shipping was A+. The preamp arrived as good as described from Q-Audio website. Looking forward to do business again with Q-Audio in the future!
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September 2022 by Dalton S.
Called and the guy was really rude on the phone. Unprompted, he went through a criticism of my whole setup. Just needed a repair, but he managed to ruin my morning :)
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August 2022 by Tao Zhang
I wasn't very sure initially when I walked in the first time for a Rotel repair. But the service turned out great! My tuner works even better now than before it broke! I really enjoy working with and supporting local business.
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August 2022 by Matty M.
Dariusz is extremely knowledgeable and a huge help. I make the drive all the way from Worcester to rely on his expertise and assistance.
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July 2022 by Ethan Zhou
Overall I highly recommend this place for speaker system! I went to this place for audio system. Even though the place don't have enough headphone amps for me to try, the owner gave me couple good suggestions on how I should be building my system.Since there's not many people in the store, the owner let me audition speakers comfortably for almost 2 hours using my favorite music (as long as you can find it on Tidal). I can even try speakers that's way out of my budget. While I am auditioning the speakers, the owner was happy sharing his opinions and answering various questions that I came across. (This is a much better experience compared to Magnolia listening room in bestbuy, where I can only play a couple minutes of music of their choice to me, and will immediately pressure me into buying their product).However, this place can be busy at time, so if you need more time and help on speaker systems, it will be better to find a less busy time to visit, so the owner (who is knowledgeable and helpful) can better assist you.
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February 2022 by Francisco Amado
I. LOVE. THIS. PLACE. Do yourself a favor - you can spend countless hours going to CNET, Wirecutter, WhatHiFi, Wired, AudioScienceReview, etc or you can talk to Dariusz. Read some of the negative reviews and that's simply not been my experience - he's not a "mansplainer" (he's an audio enthusiast who will share with his opinion) and he's not a closet racist (I am black, I am super sensitive to establishments where I do not feel welcome and Dariusz has been anything but). Dariusz is knowledgeable, took his time to research my equipment and offered suggestions on how to change settings to improve it, and has actually talked me out of spending more money than I need to. Q Audio is now my go to place for audio equipment!!!
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February 2022 by Kai S.
I am located in Los Angeles, and I reached out to Dariusz in July 2021 regarding a rare Basis 2200 turntable for sale. While it was an incredible pain to ship the turntable quickly, it was by no fault of Dariusz who communicated with me perfectly every step of the way. The person who sold the TT to Q Audio did not have the original boxes and packing materials, and Dariusz did the right thing by refusing to ship it with non-manufacturer supplied materials. It caused an extra wait and a small additional cost, but I cannot thank him enough for his care with shipping the TT properly to ensure absolutely zero damage and issues during transit. He also included a new Basis belt for free, almost a $200 value, an out-of-pocket cost on his end. It's been about 6 months since I've had the turntable now, and I cannot be happier with the purchase. It was a big investment and I am so glad I trusted him with the transaction. Dariusz is incredibly knowledgable and passionate about his work and took care of me with total professionalism. Can't recommend highly enough.
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January 2022 by Francisco A.
I. LOVE. THIS. PLACE. Do yourself a favor - you can spend countless hours going to CNET, Wirecutter, WhatHiFi, Wired, AudioScienceReview, etc or you can talk to Dariusz. Read some of the negative reviews and that's simply not been my experience - he's not a "mansplainer" (he's an audio enthusiast who will share with his opinion) and he's not a closet racist (I am black, I am super sensitive to establishments where I do not feel welcome and Dariusz has been anything but). Dariusz is knowledgeable, took his time to research my equipment and offered suggestions on how to change settings to improve it, and has actually talked me out spending more money than I need to. Q Audio is now my go to place for audio equipment!!!
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January 2022 by Alejandro J.
Q Audio shines for its customer service. Darius not only did a superb job repairing a used vintage Technics turntable that I brought in a pretty rough state of wear, but also took 20 minutes to answer all of my questions about it, including specific questions about what he fixed and general questions about the mechanics of the device and how to care for it going forward. I considered giving him a four-star review because it took a while to get on his calendar, but even that was a result of his exceptional commitment to doing right by his clients. Darius may be very busy, but it's because he is in such high demand for doing great work.
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December 2021 by Seth Porter
I stopped by Q Audio on Friday afternoon to check out some headphones they had in stock. The salesman was very knowledgeable regarding the Grado models and gave me a tailored recommendation based on my previous experience with a pair of SR 225e.I'd highly recommend this store to any Bostonian serious about high end audio products.
