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September 2020 by Joe R.
I have had several car loans with other banks, and when I pay them off, the bank always removes the lien on the vehicle automatically, such that I get clean title. I recently paid off a car loan with Santander Bank and they sent me some forms and required that I, the customers, deal with the DMV to remove the lien. I'm not sure this is even legal, as the bank should remove the lien by itself, when the loan is repaid. In any event, it's terrible customer service. I recommend that consumers choose a different bank to get a car loan from--NOT Santander Bank, and car dealerships should associate with different banks--NOT Santander Bank.
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February 2018 by Dodge S.
My experience with Santander has been that the bank has really cleaned up its act. The waiting time, treatment of customers, etc seems to be a lot better and from what I can tell the company has addressed past negative issues, so I'll rate them better now.
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March 2017 by Lena F.
Horrible costumer service!! Went in today and the man inside just totally didnt want to help me with THEIR atm. He was to full of himself and ignorant. Been a customer for 10years and never felt so disrespected. NEVER going there again!! Good job santander of Cambridge.
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May 2016 by Lauren C.
Terrible customer service. The staff is rude and ill informed on bank policies. They seem to lack people skills; for example when I asked if there was a problem with a deposit I made (a check signed over to me) the manager told me she didn't know and that essentially I shouldn't be asking questions about what may happen in the future (when they were the ones to first tell me there may be a problem.) Do not bank here.
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April 2014 by Samantha J.
Bill Pick from Santander bank helped me get a mortgage for my first home. As a first time home buyer, I was extremely nervous and had a million questions that Bill was always very quick to respond to (even on a Saturday!). He was very knowledgeable about the different programs I could qualify for and let me know exactly what to expect from monthly payments. Even after I closed on my house, Bill still was available to answer some additional questions I had!
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January 2011 by Eric S.
This bank has the worst service that I've ever seen. I have a business account. I had $2218 in cash to deposit. The teller was rude and kept trying to pitch me a personal account. When I say no, she'd say "WHAT'S WRONG WITH YOU? WE HAVE A GREAT STUDENT PACKAGE!" I found it offensive that she thought that there was something wrong with me. She counted my deposit, but counted $2198 instead of $2218. The bills were ratty and kept jamming the bill counter so she couldn't use it. She called the branch manager over and she counted it herself. She got $2187. I was thinking to myself.... can no one in this bank count? Instead of counting it again, they handed the money back to me and told me to recount it and fix the deposit slip accordingly. I COUNTED THE MONEY THREE TIMES, IT'S YOU THAT CAN'T COUNT! (of course, I didn't say that out loud) So, I took the money, counted it again, and verified that I had $2218. The branch manager saw that I didn't change the deposit slip. She took the cash and counted it again and got $2197. I told her that this was the FOURTH TIME that I counted the cash and that if they can't do it right, then I will close the account because I don't have confidence in the safety of the money in their hands! So, she hands it back to me, said "whatever" and walked back to her office. At this point I was pissed. I counted the money out in front of the teller, got $2218, and having satisfied her, made the deposit for that amount. I spent more than an hour at the bank that day. I also walked over to the business center in the bank and was going to talk to the person at the desk. He said that he worked there, but wasn't working yet, and was just using the computer. I called sovereign bank's corporate number, and the nice rep gave me the phone number for the district manager for that branch. I called the district manager, who seemed unfazed, gave me a "ok, thank you" and that was it. Clearly, THEY DON'T CARE! The district manager made no effort to take my information to contact me later, and made no effort to assure me that actions will be taken so that incidents like this will not happen in the future.