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June 2023 by Allison C.
I came here on a Monday afternoon for fingerprinting. My appointment was at 12:30 and I arrived at 12:20. There were about 4-5 people there waiting ahead of me. As I was waiting the person doing the fingerprinting was able to help 3 people before 1 o'clock came around and the lady said she was going on lunch and would be back at 1:30. There was no one else at the store who was able to continue fingerprinting people apparently?? At this time more people had arrived and we're waiting for their fingerprinting as well. I talked to the two girls waiting beside me and their appointments were at 12:20 and 12:40. I understand that people need to take lunch breaks but it's pretty ridiculous to allow people to make appointments and then have to wait over an hour for their turn.
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April 2023 by Kristin K.
The Asian guy with glasses behind the UPS counter in Staples was very rude. He threw my return package on the floor and was yelling at me for improperly putting the tape on it. Rather than let me know how to fix it or help, he threw the package and said it probably won't make it to the destination and just rolled his eyes and sent me out as he mumbled under his breath.
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January 2022 by Angelique F.
Alright so for a Staples store rating - layout good, customer service availability- Excellent! There were employees at every corner that actually stopped to ask if you needed assistance verses passing you by - and actually knew the answers! Top notch & kudos to you all as I was helped by 2 very knowledgeable employees and felt accomplished. Thank you!
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October 2021 by RoadTrip N.
Good selection of office products, and printing services. The new Staples has expanded to include shared work spaces, and even a podcast studio. An expanded collection of products as well such as backpacks and Moleskine Journals. New selection of basic art supplies like pre-stretched canvas, and hobby acrylic paint- the art paper selection is a step up with some decent watercolor paper, and Bristol board. Computers, printers and
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September 2021 by Dave M.
Staff were very helpful and not shy about calling over a different person who works there with more expertise when they couldn't answer all my questions. Thanks!
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July 2021 by Camper_Dude_ G.
The bathrooms in staples are immaculate and smell like a budding rose. If you need a place to relieve yourself in peace, this is most certainly the first franchise you should be on the look out for. The only suggestion I would make would be to upgrade their supply of 1 ply toilet paper to a 2 or 3 and this place would hold the title for one of the most prestigious, untouched, virgin bathrooms in new england
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November 2020 by Julie T.
Maria at the front register and couldn't be bothered to lift her head from texting her friends to do her job. She texted the entire time I was at the register. Didn't even acknowledge me at all during the interaction. Texted on her phone openly the entire time.
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September 2020 by Jimmy G.
Terrible customer service. Called one morning because my friends wrote down my phone number (without my permission) on the whiteboard, pen demos, etc. When I did (call for them to take it down so I don't get random calls) it took a while for them to answer and then finally when I told the woman on the line she just hung up. Terrible.
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July 2020 by Grant R.
This Staples seems just fine to me. I don't know why people have such negative reviews here.
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March 2020 by Sheryl T.
I just went to the new Staples the one in fresh Pond. They totally redid the store I met Patrick and some of the other people Makseyn and Andre and they were so helpful I love the new look of the store at fresh Pond I can't wait to go back. I could live there it's so beautiful thank you for all your help can't wait to come
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February 2020 by Janet H.
Super impressed with the great customer service at this branch! We had phoned regarding the availability of an office chair that we saw at another location and they had sold out of it there. We were connected to Mary at the Fresh Pond location and within a few short minutes she checked and saw they had it in stock and arranged for assembly and we were on our way to get it! We were visiting our son And wanted this item as a gift for him, and are from out of state so time was of the essence! Keep up the good work!
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February 2020 by Alicia L.
Tyrell in the copy center was very helpful with helping print my wedding invitations!
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February 2020 by Danielle R.
I came in at 7:00 on feb 14th and Cesar helped Me find what I was looking for in a fast and efficient way!!! Although this was very out of the way, I'm glad I went here!
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February 2020 by W. B.
Staples may have changed the wrapper, image, and name (this Staples store is now called "Staples Connect") of the Alewife Brook Parkway, Cambridge store, but, in my opinion, the "customer experience" at this store has taken a dramatic turn for the worse. CONSUMER BEWARE. First, imagine my surprise when I ask the gentleman at the Copy Center to laminate a few cards for me. No problem, I'm told, "it'll be a few minutes." I go to pay for the laminating, and I discover an "Express Guarant" charge on my receipt, for $2.24, on a $7.45 charge. I ask, "what's Express Guarant?" I'm told that the usual turnaround time for laminating is 24 hours, and that a turn-around of less than 24 hours, commands a $2.24 "Express Guarant" premium (in my case (on top of a $7.45 charge (that's a 33% upcharge/premium to laminate a few cards, in less than 24 hours, which, mind you, was never disclosed). So, Rip Off #1: Staples "Express Guarant" upcharge, and Rip Off #2: Failure to disclose that charge. Second, I had to print a few documents on the rental computers in the Copy Center, or whatever Staples "Re-imagineer" now calls their Copy Center. I lost an inordinate amount of time (charged on a per minute basis), due to dysfunctional equipment. When the unhelpful Copy Center employee (who does only what he has to, nothing more) discovered that the PC does not default to the correct printer, he directed me to go through a series of steps, to send my prints to the correct printer; I asked him why the computer does not default to the only printer in the area, he said that that decision was above his pay grade (he had no interest in fixing, or finding a systemic fix for that problem). Lastly, I had to make a few copies on the self-service copy machines in the "Staples Connect" Copy Center. Imagine my surprise, when a few black and white copies, of very benign originals, are subject to a paper upcharge fee of a few cents per page. I asked a manager about this, he told me that the machines offer the option to downgrade to "economy paper (plain old, generic copy paper)," but you have to select the paper downgrade feature on the copy machine, which, I assure you, you'd never notice, unless someone held a billboard in front of you. My conclusion: Staples new "Staples Connect" has turned into a store for the wealthy, and for consumers whose guard is up, and who are hyperattentive and hypervigilant to repeated attempts by Staples Connect to upcharge you. If you are not hyperattentive, and hypervigilant, CONSUMER BEWARE.
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June 2019 by Ken A.
My iphone battery was getting old so I went to the Fresh Pond Staples for a replacement. They replaced the battery, but within a few hours it started behaving oddly. My phone would turn off within a few minutes of use, then restart, and it wouldn't charge. They gave me a new battery for free but I had the same problem within a couple of days. I went back for the third time, the technician offered to send my phone to get inspected, at another Staples facility and would be back in 5 days. I had lost trust in Staples and went to Boston Iphone repair. The technician there said that the staples technician used the wrong screws so the battery was not held in place. That is the main reason it wasn't working properly. The battery was also of poor quality. He put that battery in correctly and it works but the battery has been degrading rapidly due to its poor quality. The technician at Boston iphone repair said that he has had many customer come to him after first going to Staples because the people at Staples don't know that they are doing and sometimes damage phones beyond repair. He said that people go back to Staples because they charge less. I called a manager at the staples who went by "K". He offered me a refund but it never showed up in my statements. I called back, he offered to send me an invoice for the refund. I hung up, checked later, it was never sent and still no refund. I would usually go to an apple store but I figured Staples could handle a battery replacement. I guess not. I decided that I had already wasted too much time with this store for the $30 battery and would take it as a learning experience. I would recommend avoiding this store and spending a bit more somewhere else. They offer poor quality service and worse customer service.