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January 2024 by Jose G.
don't do zelle with this bank if you expect instant delivery!! I sent my daughter on Friday morning a zelle payment , didn't receive it until Monday !!
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January 2024 by Jupiter Now
The African-American manager is rude and unprofessional. A jerk. Avoid this branch!
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January 2024 by Ben Buckman
Very unfriendly tellers.
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November 2023 by Lynnette Ramsay
TL;DR I'm forced to pay over $3500 in fraudulent chargesIt’s sickening that TD Bank has rigid high standards for its cardholders, but will not stand up to extreme credit card fraud. When I opened a credit card in 2023, it was a triumph after initially being rejected in 2018, then spending years building credit. The banker told me to use credit exclusively because it was safer than debit. I have been painfully let down by TD Bank and online banking.To use mobile banking for my credit card, I had to add an authorized user. This is because the app opens with a pop up. I dismissed it many times, but eventually added the requested information, naming myself as the only authorized user. Since I already had a card, I did not expect another one. A second card was mailed to me without my knowledge. It was stolen. By the next month, there were about $3500 in fraudulent charges on my account. I did not see & report those until four months after the last fraudulent charge.Last summer was rough for me. I suffered an injury and had ambulance bills. I spent an enormous amount of money on an important move and was packing up my life. My grandmother was ill. I did not have a debit card, so all of my transactions were on credit. The summer’s pain dragged on into the fall when I realized my account had been defrauded.The first fraudulent charge happened so quickly after the card was mailed (six days) that I now doubt it arrived in my locked mailbox. By following up with merchants, I learned that my card was used with a fake ID to buy a phone & a phone line two weeks after it was mailed. None of the agents I’ve spoken with know for certain how the card was activated, but I was told that it had to have been done online. It’s unlikely that one of my two devices, a phone and a laptop, was used to activate the card. At the time, I lived alone.As a user, I expect online banking to flag suspicious activity or at least to clearly show cards and transactions. TD Bank takes no responsibility for stewarding my account from theft & fraud in that way. I was not notified that my account had a second card added to it, so there was a break in the chain of custody. No one was watching the card activity. In comparison, Discover alerts me to card activity daily so that I can review it.During that difficult summer, I made two mistakes - I interacted with a frequent pop up in my mobile app, and I did not export the PDF statement for June until four months later. The second card is only visible on the PDF export. The pattern of spending on the second card is clearly fraud when I can see it.The amount demanded is about 10% of my net salary, before rent. I feel gutted - I have lost sleep and appetite due to stress. I had started applying to professional development programs, but will now have to postpone my dreams to pay a thief’s debt. TD Bank has continued to charge late fees and interest during the past two months when I have been calling the bank weekly to dispute. To avoid interest, I would need to pay in full with the gift my grandmother left me in her passing. I am crushed.I acknowledge these agents for helping me - the Harvard Square branch opened my account, the Brighton brank aided my filing a claim. There have been five calls from collections. I received help from customer support agents & a manager. Investigations, Credit Card Services and the chairman of the board team spoke to me at length. These friendly representatives professionally enforced an impassive policy that ground me down until I gave in and began to make payments again.Today, TD Bank has managed to squeeze about $4000 in fraudulent charges, interest & fees, but has lost a truly lifetime customer. The process simply isn’t justified. It certainly doesn’t work for me. My parents are likewise chary about their TD accounts after witnessing the extraordinary way this bank handles fraud.CFPB Complaint # 231108‐12453638
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November 2023 by Lynnette R.
TL;DR I'm forced to pay over $3500 in fraudulent charges It's sickening that TD Bank has rigid high standards for its cardholders, but will not stand up to extreme credit card fraud. When I opened a credit card in 2023, it was a triumph after initially being rejected in 2018, then spending years building credit. The banker told me to use credit exclusively because it was safer than debit. I have been painfully let down by TD Bank and online banking. To use mobile banking for my credit card, I had to add an authorized user. This is because the app opens with a pop up. I dismissed it many times, but eventually added the requested information, naming myself as the only authorized user. Since I already had a card, I did not expect another one. A second card was mailed to me without my knowledge. It was stolen. By the next month, there were about $3500 in fraudulent charges on my account. I did not see & report those until four months after the last fraudulent charge. Last summer was rough for me. I suffered an injury and had ambulance bills. I spent an enormous amount of money on an important move and was packing up my life. My grandmother was ill. I did not have a debit card, so all of my transactions were on credit. The summer's pain dragged on into the fall when I realized my account had been defrauded. The first fraudulent charge happened so quickly after the card was mailed (six days) that I now doubt it arrived in my locked mailbox. By following up with merchants, I learned that my card was used with a fake ID to buy a phone & a phone line two weeks after it was mailed. None of the agents I've spoken with know for certain how the card was activated, but I was told that it had to have been done online. It's unlikely that one of my two devices, a phone and a laptop, was used to activate the card. At the time, I lived alone. As a user, I expect online banking to flag suspicious activity or at least to clearly show cards and transactions. TD Bank takes no responsibility for stewarding my account from theft & fraud in that way. I was not notified that my account had a second card added to it, so there was a break in the chain of custody. No one was watching the card activity. In comparison, Discover alerts me to card activity daily so that I can review it. During that difficult summer, I made two mistakes - I interacted with a frequent pop up in my mobile app, and I did not export the PDF statement for June until four months later. The second card is only visible on the PDF export. The pattern of spending on the second card is clearly fraud when I can see it. The amount demanded is about 10% of my net salary, before rent. I feel gutted - I have lost sleep and appetite due to stress. I had started applying to professional development programs, but will now have to postpone my dreams to pay a thief's debt. TD Bank has continued to charge late fees and interest during the past two months when I have been calling the bank weekly to dispute. To avoid interest, I would need to pay in full with the gift my grandmother left me in her passing. I am crushed. I acknowledge these agents for helping me - the Harvard Square branch opened my account, the Brighton brank aided my filing a claim. There have been five calls from collections. I received help from customer support agents & a manager. Investigations, Credit Card Services and the chairman of the board team spoke to me at length. These friendly representatives professionally enforced an impassive policy that ground me down until I gave in and began to make payments again. Today, TD Bank has managed to squeeze about $4000 in fraudulent charges, interest & fees, but has lost a truly lifetime customer. I learned about bank accounts for the first time while on a Girl Scout field trip to TD Bank. I looked for the big green door handles any time my parents took me to the bank. I trusted TD Bank with my checking and savings, but my money is not safe with you. Your process simply isn't justified. It certainly doesn't work for me.
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October 2023 by P M
Worst bank I've ever had an account at, awful awful customer service treated like a criminal, nobody smiled or said hello. This bank has incredibly high fees closing my account and never going back!
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August 2023 by Brian Kim
Insanely rude teller made transaction confusing, made fun of my Asian legal name, and tried to scam me
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July 2023 by elnaz erafanian
Banking with TD has been a breeze, especially with folks like Rahel around. This person really knows their stuff and made everything so easy for me. Super patient, super helpful - couldn't ask for better. Thanks, Rahel! 5 Stars for sure!
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June 2023 by Jack Edmondson
This place is convenient for getting quarters for laundry, but otherwise I can't say I love it.It's not the employees' fault, but they will hawk you to sign up for a TD Credit card (almost assuredly a corporate diktat) and tell you how good it is and how there's no reason for you not to do it.As of writing this review, one of the employees here borderline flirts with customers. Generally the staff are very kind and professional but the flirting/unprofessional talk makes me uncomfortable. I have been chastised (again, in a weird flirtatious way) for coming into the bank and just asking for quarters.The location is convenient, and they have an ATM that you can access at all hours, which is nice. But every time I go, I know I'm going to have to deal with something -- telling them I don't want a new credit card (or playing along with them and telling them I'll think about it), or having to put up with weird conversation.
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May 2023 by Ramiz Razzak
Always appreciate the great service provided by Flobert and other members of the team at the Harvard square branch!
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November 2022 by May M.
Very bad customer service! Employees in this location don't know what they are doing, they gave misleading information and for a simple issue, they made me go to their branch 5 times and could not resolve it. Don't recommend this Bank at all! Want to get depressed, go to this bank!
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September 2022 by Merna D.
very bad experience with this Bank they told me when you open up an account and set up direct deposit you will get $300 when I asked about the $300 2 months later they said it's no such a thing I don't recommend this Bank at all . Very bad customer service
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July 2022 by Lusi J.
F****** negative stars pls. DON'T COME HERE UNLESS YOU LIKE BEING LIED TO DIRECTLY IN THE FACE. GO TO CAPITAL ONE OR EVEN SANTANDER, BoA, BUT NOT HERE. Came in June to open an account because there was an online promotion for $300 if you open an account and set up direct deposit, etc. I didn't want to enter my info online so I went to this branch in person. I asked in the bank if they would do the offer in person, they said yes! WITH LOTS OF ENTHUSIASM! They musta been happy they found their next victim. So I open an account and fulfill all the requirements of the offer. Now fast forward to November, I still have not received the bonus. I called customer service and was informed that it was only an online promo. So these mother puckers LIED TO ME JUST TO GET ME TO OPEN A NEW ACCOUNT. I went into the branch again roughly 2 weeks ago to inquire and the same person who I opened the account with, Shuevy or something, acted like this never happened and she doesn't "remember". BULLCRAP. So I get handed to a different customer service person, Eliana. We sit at her desk while she attempts to verify the promo and my info. She then proceeds to write an email to some other department in TD bank to process my bonus, like wtf. So after she sent the email out, I was told to wait 2 weeks and the $300 should show up. Well nope. Nada. Before leaving, they had the nerve to try to get me to open a f****** credit card for a $200 bonus. B***** I didn't get my initial $300 why the f*** would I sign up for a card and then have you tell me again in 3 months "oh I don't remember that promotion". F*** that. Maybe if you got me the $300 in the first place I'd consider the stupid credit card. Waste of f****** time. F*** TD bank and your non existent work ethics. TL:DR: They lied to me about an existing promo to get me to open an account. Then they attempted to act like they had no knowledge of their lying b******* just to get a customer to open an account.
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May 2022 by James Elmendorf
Better service when I went back the second time. Very friendly
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January 2022 by S Jnfz
I opened an account with them today. The staff were very helpful and friendly!