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January 2024 by Matt S
I got a call from TD Bank claiming that they could take a point off my existing mortgage if I opened a checking account with them. This required me to go to the branch in person, in the middle of the work day to open the account. In over a decade of banking with my regular bank I have never once been asked to take time off from work to go to a brick and mortar location for any reason.In the end, my time was completely wasted because they have no such offer to take points off of existing mortgages if you open a checking account. A truly miserable and inconvenient banking experience.You have better options than TD Bank and if anyone tells you otherwise, they probably work for TD Bank.
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January 2024 by Hao
It is the most inconvenient bank I experienced in MA. The staffs at BoA are way more friendly than the unprofessional, casual staff in this branch. All she did was telling me that everything can be found on TD’s website, then just ask me to read what I have already reviewed before making my in-person appointment. I don’t think her career attitude matches her wage. I then went to BoA and got everything done smoothly.
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September 2023 by Tim Harmon
They limit the amount of quarters can withdraw a day. $30. I wasnt trying to withdraw an abusive amount of quarters. Wouldn't budge on $100...when I told them I needed them told me Id have to come back each day to get to $100. What's the point of going into a bank? I'll be looking to bank elsewhere
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August 2023 by Tara Maloney
“America’s Most Convenient Bank”?? This was by far the worst branch I have ever been to. The staff are nice, but they are severely understaffed to the point where there were only 2 people working and with no line of customers I still had to wait over 30 minutes to be helped. Do better TD!! Very disappointing.
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July 2023 by Prakhar Sahay
Visited for a wire transfer, 10 minutes before closing on a Sunday, no line. Evenold Evenflow was very professional, efficient, and precise.
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February 2023 by Patricia Cobb
They have been very helpful with a transfer of money from a bank I was moving out of. The bank I was leaving had very poorly trained staff. The people at TD Bank were polite, helpful and persistent and finally got the transfer done teaching the untrained staff in the bank I was leaving how to do what needed to be done.
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November 2022 by Carl D.
they are awful and rude. I said I paid off alone eight years ago and they never satisfied it off my title. For 3 1/2 weeks I've been trying to get someone in the bank to help me. No one there is willing to help. I lost my buyer today because he couldn't wait any longer. Nobody cared there. I see their rating is 2.5 stars. You would think any company with a rating that low would be doing something to fix their customer service but they don't I don't understand why people still go there I will never use them for anything
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October 2022 by Nasim Partovi
Taiba did a great job for me today. She was working very fast and efficient. Everything was great. She cared about the timing I wanted to spend at the bank.
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August 2022 by Edersandro Lopes
Worst Bank to do business with in Massachusetts PERIOD ! From now on , checks from this Bank will no longer be accepted in my company ! This Bank should be banned from the State for their business practices . Stay away ! Go to Bank of America , East Cambridge Savings Bank ( Best ) , Cambridge Trust or any other local bank . You will be happier !
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March 2022 by Evgeny Shabashov
Better use the online account, branch managers are useless here
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January 2022 by Carlos Ferreira
The most unhelpful branch. I love TD bank but I would not be a customer anymore should this be the only branch I could go to. They make it so hard to do anything.
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August 2021 by Nick Geiger
Very polite, courteous, and competent.
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June 2021 by Lolo Brown
Very polite and followed covid sanitization protocol
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March 2021 by Konstantinos K.
I've been to many many TD Banks in mass , but this one in alewife brook parkway in Cambridge is the best one by far . Omg the reception and service u get is amazing , friendly and so professional and always helpful . A plus , nothing but the best !! thank u guys so much .
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December 2020 by Lexie Daniells
Showed up at 1 pm on a Tuesday and they weren’t open. No sign explaining why.