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January 2024 by Phoebe Gantner
this is one of my favorite places in boston. awesome neighborhood store, very helpful, and supplies all you need for dance. this is the only dance store easily accessible in boston on public transit, it’s such a neat spot, really really recommend going in.
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October 2023 by Irene Ng
I would literally give 0 stars if this were an option. I came here on Friday to buy my first pair of Latin ballroom dance shoes. Since I had never bought any before, I asked about their return policy because I wanted to show them to my coaches during my Saturday lesson and see if they thought the pair I selected was a good fit. The guy working there told me it was fine, and I could bring them back within 7 days as long as they weren’t used. I had paid with a credit card and didn’t receive a receipt.On Saturday afternoon, both of my coaches looked at my shoes and said were too large on me, so I went back on Monday (3 days later) during lunch to try and return them. I was told to come back at 3:15pm because the woman working during that shift wasn’t able to help.I came back around 5:30pm and was met with the RUDEST customer service I have ever received. I was berated for bringing back dance shoes that had NEVER been worn, and the lady straight up shooed me out of the store when I told her I didn’t have a receipt. She insisted I lost it, and I told her I was never given one but could show her my credit card statement to prove I had purchased them at the store. She also told me to come back on Saturday when the guy was back, and I told her that was outside of the return window AND I was out of town for a ballroom competition over the weekend. She kept repeating that she couldn’t do anything, the guy was out of the country, and straight up WALKED AWAY from me and flicked her wrist gesturing me to get out. I was so pissed. I had literally planned my schedule around trying to return these shoes before leaving the state, and they weren’t accommodating at all. I will never ever ever purchase shoes from this place again, as they’ve already robbed me of $146.
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September 2023 by Dalya Kent
We always find the dance shoes we look forMy daughter dances Latin dances and we had the best customer service there.
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September 2023 by Sharon Pyes
What a great shop! Steven was so very knowledgeable and helpful in assisting me select the correct shoes. He even helped a friend make a purchase over the phone. Huge selection! Look forward to shopping there again.
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July 2023 by J UV
Very straightforward, prices were great, quality was wonderful.
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June 2023 by david bland
I went there a couple days ago in desperate need of shoes for work. I come in and see the white guy on his phone. I tell him if he’s busy that I could come back later. He proceeds to leave whatever message on his phone and helps me. I ask him for something comfortable to wear while working in retail (I run a lot). I specifically ask for sneakers which are all like 80-90 dollars. This place is a hand me down store, I might as well go to sketchers for those prices. I ask for cheaper sneakers and gives me a 30 dollar pair of skate shoes. Skate shoes for retail where I’m running around. He reassured me they would be comfortable and now my knees are killing me. That guy is a crook and you might as well go to a bigger brand name store since you’ll be paying around the same.
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May 2023 by Caroline McBreen
i was in a pinch and didn’t have my character shoes the day of my competition and i didn’t think i was going to be able to perform with my team but i found teddy’s shoes, the only place that sells character shoes and is open on sundays and it was a LIFESAVER. i can’t express how much i appreciated their help and wonderful customer service when i was feeling extremely stressed and running out of options. the man that helped me, Steve, was very kind and their ordering online for pickup or delivery system made it even easier and more helpful, and i made it to compete without any other issues. i definitely recommend shopping here and supporting their business!
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February 2023 by Flo H
what a lovely local small store!went there because I needed proper dancing shoes last minute. didn't know my width, but the shopkeeper immediately found a fitting, reasonably priced pair of decent shoes within seconds. bought the first pair since they were a perfect match. great experience, felt like a dancing shoes store like in Europe! ??
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November 2022 by Cory L.
I tried purchasing "new" taps shoes from this business. When they arrived, there was water damage on the metal parts of the taps as well as rust. Thankfully they were too big so I had to return them anyway. But I did call the owner and asked if these were used tap shoes and he admitted there was some flooding that my have affected the appearance of the shoes but reiterated that he stands behind everything they sell to their customers. (Selling damaged shoes at full new shoes pricing?! Okay...) He said that I would receive a full refund for returning the shoes. But when I got the refund, there were $10 dollars missing from the refund. I reached out again and he claimed their was shipping component that he needed to deduct from the refund. I PAID OUT OF POCKET FOR BOTH SHIPPING COSTS! I paid the expedited shipping (which wasn't a part of that refund) and I paid for the return shipping. I was never given a return shipping label! So beware of this place y'all. If you're looking to purchase "new" dance shoes, my recommendation is to look elsewhere.
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March 2022 by Daschelle Addison
I had to drive to Cambridge from DC to visit my sibling however it was cold and raining in Massachusetts, after finding parking I walked to the local target in hope of getting a hat and a new shirt or hoodie the experience in that store was beyond anything anyone should ever have to experience nonetheless stumbled across this store and Steven immediately jumped in to assist when the sales associate didn’t understand what I was asking for in less than three minutes Steven had a hoodie in hand and was getting me a knitted hat, price was not bad but what made the experience was the exceptional customer service .
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February 2022 by Empress Queen
I grew up in Central Square and love to see this business still up and running. I got my prom shoes dyed in 1993 per orders of my Grandmothers. We only shop at Teddy!! You are a staple. I will be stopping back in soon.
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January 2022 by Shreenu Sivakumar
My experience here was EXTREMELY positive! The customer service was amazing and I was fitted for my first pair of ballet slippers. They were so kind and helped me find my size and showed me nearly 10 pairs of shoes so that I could find the perfect one! I ended up also purchasing a leotard, wrap, and leg warmers as well! Would highly recommend going and supporting this wonderful local business!!
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November 2021 by Erin Bidorini
Amazing service and super enthusiastic! Will definitely be returning here. If you need anything, this is your place!
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November 2021 by Emeka O.
The customer service, passion and institutional knowledge of in-stock styles of shoes and sizes by the ladies that work at Teddy shoes is simply amazing. Top50traffic.com
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October 2021 by Bianca Rivera-Irions
I had the most amazing experience at Teddy's! Steve was super helpful and kind, and to top it all off I got the perfect shoes! 110% Recommend shopping here!
