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August 2025 by Jenny M
Shaundell at this UPS Store saved me SO much hassle and time!
I had a few heavy packages to ship out. I came into the store before they closed. Shawndell patiently but very efficiently helped me to tape those packages, scanned them so I was out of the door much faster than expected. He could have declined because I didn’t bring my own tape and it was close to 6:30, but he helped me nevertheless. Saundell is very professional and an absolute asset for this local UPS store. Five star!
Appreciate your kind help, Shaundell.
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August 2025 by A B
Nice employees, really quick
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August 2025 by Anku Rani
great service
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August 2025 by Katherine Carlson
Please update Google hours if they change. Not difficult. Have been on Sundays before, hours showed open online, biked with several heavy boxes to find store is apparently closed on Sundays now. Very frustrating
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July 2025 by David Colon
They have the store as open on Sundays when you check google but then store is actually closed. Walked for 15 mins with a heavy object only for the store to be closed, opposite to what the website indicates.
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June 2025 by W Marten
I had a fantastic experience at this UPS Store thanks to Lori! She was incredibly professional, kind, and went above and beyond to help me with my shipping needs. It’s rare to come across someone so patient and knowledgeable—she made everything smooth and stress-free. Honestly, Lori deserves a raise for the excellent service she provides. Thank you, Lori!
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June 2025 by Michelle Xie
This place takes passport photos!!
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June 2025 by Aaron Eskeets
The staff is very friendly. They are knowledgeable people who ship items with care and attention. Lucky to have them in the area.
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May 2025 by Evan Berube
Great staff, always helpful and friendly. And the line moves super fast!
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May 2025 by Tim Q
Helpful and efficient with international shipping.
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May 2025 by Demba Ba
Shout out to Gio and Jordan for their patience.
I went to print a book and have it staple bound. The book wasn't printing right. The shop was busy. It took us a few attempts to get it right.
Super happy with the result!
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May 2025 by Catherine Allgor
What a great UPS store! A reminder that even with a recognizable and dependable brand, it's the people that make a difference. Over the two years we've lived in the neighborhood, the various team members have been unfailingly kind, cheerful, and totally competent. But they were really outstanding in helping us with our out-of-state move. I am so sorry not to remember the name of the woman who packed us, advised us, reassured us--but we felt that we were in the hands of a pro and we are eternally grateful! We're gonna miss you--UPS at 955 Mass Ave.
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April 2025 by Judy Stitt
Shaundell at this UPS Store saved me SO much time!
I wanted to return a defective folding wagon, but could not fit it back into its box (I'd tried several times). So I tried calling UPS to ask if their store could perhaps help me pack the item for shipping...but UPS' phone tree could only seem to help customers with tracking issues.
So I took a risk and carted my UNpacked wagon, together with its shipping box, over to the closest UPS Store- where Shaundell looked over the situation and was SO professionally caring, positive, and helpful from the start- providing a delightful customer experience! He managed to fit the wagon into its box surprisingly (AMAZINGLY!) expeditiously, logged my return into UPS' system- and I was on my way out the door to finish all the rest of my errands that afternoon. I cannot thank Shaundell enough!
--So Thank You, UPS, for having Shaundell on staff-- so ready, willing, and capable to help tired, frustrated customers like I was! (I do hope UPS can improve your phone tree soon, though, too-- to answer customers' questions about *packing*-related issues by phone... not just tracking issues.)
Sincerely Appreciated!
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February 2025 by Nathalia Silva
Probably the best UPS store I have ever used. The staff is very professional and helpful. So glad to have them in Cambridge!
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January 2025 by Jenny Marlin
Great experience mailing a complicated Amazon return at this store. Shout out to Shaundelle for the excellent customer service and great energy!
