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February 2024 by Urge W.
I've never had my dogs groomed there since I've heard too many bad things about grooming at Pet Smart in General. Erin the Trainer is amazing. It's about the only reason to go into the store at this point. I primary send my dogs to Doggie Day Care. I used to board here but there were far too many complaints from other pet owners and my dogs, both veteran travelers and boarders, would come back shellshocked. Pet Smart recently decided that there would be no staff overnight with the dogs. Chelmsford claims to be one of the busiest Pet Smarts in New England but they are completely comfortable just leaving your pets by themselves. If anything happens, you're on your own. They advertise that they have 24/7 staff....at select locations. Chelmsford is no longer one of those locations. Pet Smart doesn't care about your pets and are willing to put them in jeopardy to save a buck. I'm no longer bringing my dogs here and will go to another local place for my dogs to play during the day.
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February 2024 by Geoffrey Feldman
Nice likeable knowledgeable staff. Most of all are pet owners themselves
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January 2024 by Matt Donovan
Staff was very helpful and knowledgeable.
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January 2024 by Victoria Gomez
They have everything you could ever need for a pet
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January 2024 by Steven Saulnier
My dog loves this place u say pet smart to her she reminds yo grab my keys for real?
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January 2024 by Brenda McMeniman
Very pleasant always. Love pets are welcome.
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December 2023 by Arizona A.
Been going here for many many years. customer service has never been their strong suit. but this girl Alyssa I just could not handle it. From the moment she started talking it was all about how difficult it would be for her. she was not helpful at all in helping me to decide what to do with my new puppys hair. she kept asking me questions like i know how to groom a dog and was irritated when had no idea how to answer her questions. as far as i know this store closes at 9 but after she goes through all the complaining when checking my dog she barks at me that i better be there by 8pm because thats when she goes home. My son had a concert so again i was taking a minute to think how i would make this all happen and shes barks again at me are you going to be here by 8? it was 5 pm. how about you just assume im not going to abandon my dog with you. i get back there around 6:45 to check in to see how they are doingand it just became so clear she had no idea what she was doing. she could jot finish my dog. But she didnt say that at first. she asked me what i wanted to do. I walked away feom the counter to think about it so she could deal with another customer and she yells where r u going. where do u think im going you have my dog. why are you always so angry alyssa? I wish i could say her attitude didn't get the best of me but it did. i had to miss my soms band performance to get my dog groomed. i was willing to do that. But she couldnt do the job. so I grabbed my dog and left. im at my sons band concert now. Sorry im not paying to be treated like an a$$ and my dog looks worse.
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December 2023 by L M.
I've been bringing my dog her for over 2 years. We use day camp, boarding, grooming and training . I have never had an issue. The staff is friendly and they always do a great job caring for our pup Ollie. The manager goes out of his way to make sure the customers are satisfied.
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November 2023 by Vann Bun
Well not many other pets stores left in this area. So I guess pet smart is doing something right. Right?
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October 2023 by Tom
Convenient, good selection of products, dog grooming is good, checkouts are wicked slow though...really really slow oddly, but hey, i can't complain. They hook me up with dog food, and that's all I really care about. Cheers.
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October 2023 by Don G.
Grooming service has gone down hill in recent months. What used to be a pretty good experience has gotten very bad. In the past you would get your dog back and ready for pick up in 4 hours, it's now like 6+ hours. They cancelled my last appointment because a groomer called in sick. Two groomer that I had used in the past quite working there and are now at other grooming shops. As I understand it, the working conditions are not good for the groomers, which make sense as to why groomers are leaving. Too bad the place is so poorly managed, Also, we boarded our dogs there in July. We packed plenty of food for their stay, measures it to be sure, and packed a little more just in case and included specific feeding instructions on the amount to feed them. We got a call from PS the day before we were scheduled to pick them up and they told us they ran out of the food we provided. This was not possible if they cared enough to follow the specific instructions we left for them. Anyway seriously considering not using PetSmart in the future. I have already found another grooming shop and now looking for place to board my precious pups in the future. Beware!
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October 2023 by Steven Sweeney
Employees were very helpful and loved seeing my calico cat
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September 2023 by PJ Lima
I had my dog going to camp for a few days to get some energy out. Usually she is happy to go to camp but lately she has been reluctant and combative when getting into the car at first I didn’t think much about it but now I’m sorry I didn’t recognize and acknowledge my dogs “cry for help behavior” sooner.After one day (out of 5) stay in boarding I was notified my dog was displaying “aggressive” behavior.I was being told she was “growling” and “lunging” at other animals in camp and was acting aggressively and nervous.Which is not like her at all.Not only does she see strange animals often in public dog parks she also shares a home with three cats and a toddler. She had never been aggressive with them never growled never lunged not even during play activities when one would expect an animal to growl or lunge or even bark.I have never been so concerned about the safety and the overall treatment of my animal in my life. I did not have my animal stay in their boarding for the entirety of the stay and arranged to have her picked up early.I feel as though if my dog is acting this way she is afraid it makes me wonder what the staff are doing/allowing behind closed doors, how she is being treated, how she is being interacted with and it makes me sad because she is a very sweet loving animal. I sat up all night worried about leaving her in there even a second longer until I could get someone to pick her up.Even this review I waited to post out of concern she would be targeted as a result.Needless to say I won’t be bringing my dog there anymore - trust is a huge factor when dropping your pet off and entrusting an establishment to care for them something just isn’t right about this location animals don’t just behave uncharacteristically, fearfully, and aggressively for no reason all of a sudden.I was also reassured that the dogs are separated by size which is not true at all as they carelessly post photos of doggy day camp on their social media showing large and small dogs together.Bring your animal literally anywhere else because this place lacks the skill, compassion and experience in dealing with animals-your pet is just another dollar sign for them nothing else.
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September 2023 by T L
I had my dog going to camp for a few days to get some energy out. Usually she is happy to go to camp but lately she has been reluctant and combative when getting into the car at first I didn’t think much about it but now I’m sorry I didn’t recognize and acknowledge my dogs “cry for help behavior” sooner.After one day (out of 5) stay in boarding I was notified my dog was displaying “aggressive” behavior.I was being told she was “growling” and “lunging” at other animals in camp and was acting aggressively and nervous.Which is not like her at all.Not only does she see strange animals often in public dog parks she also shares a home with three cats and a toddler. She had never been aggressive with them never growled never lunged not even during play activities when one would expect an animal to growl or lunge or even bark.I have never been so concerned about the safety and the overall treatment of my animal in my life. I did not have my animal stay in their boarding for the entirety of the stay and arranged to have her picked up early.I feel as though if my dog is acting this way she is afraid it makes me wonder what the staff are doing/allowing behind closed doors, how she is being treated, how she is being interacted with and it makes me sad because she is a very sweet loving animal. I sat up all night worried about leaving her in there even a second longer until I could get someone to pick her up.Even this review I waited to post out of concern she would be targeted as a result.Needless to say I won’t be bringing my dog there anymore - trust is a huge factor when dropping your pet off and entrusting an establishment to care for them something just isn’t right about this location animals don’t just behave uncharacteristically, fearfully, and aggressively for no reason all of a sudden.I was also reassured that the dogs are separated by size which is not true at all as they carelessly post photos of doggy day camp on their social media showing large and small dogs together.Bring your animal literally anywhere else because this place lacks the skill, compassion and experience in dealing with animals-your pet is just another dollar sign for them nothing else.
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September 2023 by Mattytm
I took my cat for a grooming and the staff complained because he was too "fussy" and that was their excuse for not completing the appointment. After I picked him up he was traumatized and wouldn't come out from under my bed for a week. If I could give less than one star I would!!!