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June 2024 by S A
Bad experience☹️ Wish I could give zero stars ???
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June 2024 by Zach Bonfante
The incompetence and lack of care is stunning. Scheduled an appointment for today, 2 days ago. Got confirmation of the appointment this morning, then while I’m on my way in to the appointment, after 12 hours of fasting, 20 mins before my appointment I get a text that my appointment was canceled. It is impossible to get anyone on the phone
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May 2024 by Ann Essman
Staff was pleasant and helpful to those that needed it in waiting room. I was seen a few minutes early and Tech was excellent. Will use this location in the future.
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May 2024 by sheldon wolff
Danielle the flabobatist was excellent,. Efficient pleasant, only one stick, didn't feel it and very professional ?
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May 2024 by Milton Alvarez
The staff was very patient but pleasant even though they were short on staff. They explained to all that were waiting the reason for the delays even if you scheduled an appointment
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May 2024 by Katelyn Fawcett
Can no longer just drop off a sample, be prepared to wait and wait or wait so long you choose to return the next day after making an appointment to DROP OFF a sample...no person greets you just a kiosk. I won't be back anytime soon.
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May 2024 by Robert Walton
nicely done
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May 2024 by Elaine Cloutier
Friendly Staff, quick sign in, done within 20 minutes.
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May 2024 by Manan Langalia
Jeanette was fantastic. This is our second experience with her. She was kind and caring to my 6yo girl. Competent - got the blood draw in first try despite the fact that it's a challenging one as my girl is smaller. Jeanette rocks.
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May 2024 by Minerva Elsayed
Danielle was amazing! So personable, compassionate, caring and professional! It’s rare to get quality care from anyone these days but Danielle is definitely an exception! Glad I received services from her.
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April 2024 by John Dugger
The phlebotomist I worked with was SPECTACULAR! I wish I could remember her name to give her a personal shout out. That said, the wait was HORRENDOUS. I was seen a full 45 minutes after my appointment time. I wasn't given the option to wait outside, so I had to wait in the waiting room the whole time. Perhaps schedule fewer appointments so that your phlebotomists can serve people more quickly.
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April 2024 by Yulia Tsygankova
the technician was very helpful and friendly
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April 2024 by Lauren Abraham
The technician that I had was lovely and made the whole process very low stress.
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March 2024 by Abby doan
They are asking to book appointment, after you booked appointment, you come on time. They make you wait for more than 1 hr. This place is horrible.
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March 2024 by Brett Murphy Hunt
I had the pleasure of working with Kim and Danielle today. Despite a ton of customers and a stressful scheduling snafu, they were extremely kind and patient.
They delivered excellent customer service, and even patiently assisted an elderly couple who was having confusion and difficulty with the online check-in portal.
The only comment I would say about how to improve this location is to expand the waiting room. This has nothing to do with the staff, however with Covid and flu season I could see this being extremely uncomfortable because it is so cramped in there. Overall, this location is far better than the one in North Andover and one that I will go to again
Thank you very much to Kim and Danielle; I hope your manager is able to take this feedback and recognize your efforts.
