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“We were in need of a new mattress and I couldn’t recommend this Casper more! Warren helped us and he was so informative, knowledgeable, thoughtful and kind. The store is really cool too where you can try out the mattresses in little rooms and we were not pressured at all. 10/10 experience!”
“Had a great experience. Jim was fantastic, took great care of us. He was very patient with my indecisive wife. We will be back in the future about a mattress from Jim!”
10AM - 8PM
54 Middlesex Turnpike, Burlington
Mattress Stores
“Patricia was great! She was knowledgeable and not too pushy. She helped me find the right type of mattress for me and was patient with my questions and wanting to try other mattresses to compare them. I would recommend coming in to see her!”
9:30AM - 8:30PM
811 Boylston St, Boston
Mattress Stores
“I had a great experience at this store! This was my first time purchasing a mattress in person, and Luis was so kind and helpful! He walked me through the shopping process and helped me find the perfect mattress within my budget. The store was having a good sale too, I got a free adjustable bed frame with purchase. I also appreciate that mattress firm offers a white glove delivery and setup service. I think it’s definitely worth the extra cost to alleviate some of the work of moving!”
10AM - 9PM
194 Alewife Brook Pkwy, Cambridge
Mattress Stores
“I recently bought a mattress in February but after a few months I decided to take advantage of the 120 day sleep trial. I was having a bit of back/side pain so I came back to upgrade. I met with Shawn who helped me with my first purchase. I tested out more mattresses at the store and decided to upgrade to the Dream Cloud PressureSmart Technology Plush Pillow top. The exchange paperwork was super easy and I scheduled my delivery for two days later. The drivers came and removed my old mattress and set up the new one. I’m very pleased and happy and had a great night’s sleep. Thank you Shawn for all your help!”
“Come for the great product, but stay for the great people!!
We had a very specific need — the kind where another mattress store literally told us, “Oh, you need to go to Watertown Mattress. They’ll have whatever it is you’re looking for.” And boy, were they right.
Their inventory is incredible. But even more incredible? Mike.
From the moment I called, Mike didn’t just “know his stuff” — he was genuinely warm, kind, and so deeply helpful. You could feel that he actually cared. Not in a transactional, “let me make the sale” kind of way, but in a real, human way. He listened. He understood exactly what we needed. He made us feel taken care of. It honestly feels like you just don’t find stores like this anymore — where it’s not some arbitrary transaction, but a true connection. The kind of place that builds community, not just a customer list. And as new parents trying to get out of the house with a baby, his patience and flexibility (even staying open a little late for us!) meant more than I can say.
This was truly a 100 out of 10 experience. I would go back hands down anytime — and I’ll be sending anyone and everyone I know straight to Mike. He’s just wonderful.”
“Both June and her manager I want to say Jen have excellent customer service skills. Lots of recommendations and not always pushing the most expensive mattress and pillows. Thanks so much! Can’t wait to get a new mattress and sleeping better!”
“Friendly, informative, efficient…we’ve bought our mattresses at that location since we moved here in 2011. It’s great! Kudos to Terrance for his assistance!”
“Excellent experience. M Serkan was more than helpful. He answered all our questions and made sure we were thoroughly satisfied with our choice.
Mattress delivery by R Wilbert was smooth and on time.Thank you !”
9:30AM - 8:30PM
1385 Beacon St, Brookline
Mattress Stores
“Lili S. was amazingly helpful! She helped us find a bed frame and box spring to pick up same day. She went above and beyond to locate both items and coordinated an easy pick up for us.”
10AM - 8PM
884 Providence Hwy, Dedham
Mattress Stores
“Miguel was wonderful. Great service, very helpful and knowledgeable about the products. Listened to what I was looking for and my price point and found the perfect mattress for me in a timely fashion. Highly recommend and will go back.”
“Yasin is very patient
to the costume he provided good service I’m very satisfied thank you so much . The store has nice collection. And I can suggest you to go this store”
10AM - 6PM
444 Washington St, Wellesley
Mattress Stores
“Courtney was great, super knowledgeable and patient in helping us select our mattress and exchange one that wasn't working out for us. Love the endlessly adjustable options on the models so if it is too soft (as our last one was) it can be swapped for a different level of cushion. We can't wait to get it in!”
Open 24 hours
357-359 Fresh Pond Pkwy, Cambridge
Mattress Stores
“A followup visit. Two Vterinarians and three staff members converged on the case. I was in and out in less than 45 minutes. Visit included a detailed physical exam, abdominal ultrasound exam, discussion of findings of the exam:, an IV drug administration, and a topical medication. Ultrasound was forwarded to our primary care vet. All this was conducted with professionalism, courtesy and compassion.”
“I will only do business at Bernie and Phil's. They are efficient , professional and knowledgeable people who have the customers best interest at heart. God bless them and their employees. Best experience ever in a retail store.”
“I had an outstanding experience with Mattress Firm in Everett, thanks to Valerie's exceptional customer service.
My son is moving into a rental house on June 1, but he won't receive the keys until 10:00 a.m. The mattress delivery window is between 8:00 a.m. and 6:00 p.m., so I was concerned about the possibility of the delivery arriving before he could access the house.
Valerie went above and beyond to help. She made multiple attempts to communicate with the delivery team to ensure they were aware of the timing issue and did everything she could to accommodate our request. She also helped me apply a discount code I had found online, which was greatly appreciated.
Throughout the entire process, Valerie was patient, proactive, professional, and genuinely focused on helping us. In a time when great customer service can be hard to find, she truly stood out.
Because of Valerie's dedication and willingness to go the extra mile, I would highly recommend Mattress Firm to anyone looking for a mattress and a company that values its customers.”
“Our salesman was very knowledgeable and helpful. Showed me a few pieces of furniture and then let me explore on my own.
I came back the next day with my husband and already narrowed down to what I wanted. We were able to make the purchase today.”
“I purchased a new sofa and bed from this place. The sofa and bed was very high quality. The owner and his family who helped us build the sofa/bed were really efficient and polite!”
“knowledgeable helpful staff who make the process easier by helping customers Learn that this company is different (vs.) other natural/organic bed/furnishings companies. they were the 1st ones in the country (&even 1st in the world¡) come up with the idea of design/manufacturer/selling 100% all natural organic furniture-ask for Barry, he's extremely knowledgeable in this field&is very easy to talk to! #Furnature”
“I just purchased a Gardner mattress today! We walked into the store in Needham and was greeted by Zach, and he was super attentive and patient listening to my needs and was able to direct me to the perfect choice of mattresses for me. I was able to purchased a mattress quickly. I was impressed by the client service, thanks Zach! And I am looking forward to the delivery of my new mattress and base in two weeks! I am also very happy to support a small local business.”
“Great neighborhood spot to check out furniture in person! Martina was very helpful and guided us to exactly what we were looking for, she made couch shopping easy and so much fun!”
“I Went In There To Purchase A Full Size Mattress And Box Spring From This Place Everyone In There Was Kind And Friendly This Is The 3 Purchase I Made From Blue Hill Bargain's UHl And I Love It The Coast Is Very Reasonable The Time Before Last I Bought My Son's Full Size Mattress And Box Spring And Bought Me A Full Size Mattress And Box Spring Set And It Lasted A Long Time I Think It's About Time To Visit This Place Again I Will Definitely Recommend My Family And Friends Here”
9:30AM - 8:30PM
65 Boston St 2nd Floor, Dorchester
Mattress Stores
“I just moved from San Francisco to Boston, getting a mattress can be someone’s most important first decisions.
After visiting a couple locations, I am particularly impressed by Jon’s expertise. He made an otherwise daunting task easy and admittedly pleasant. I would highly recommend this location for your mattress and bedroom needs, the service was top tier!”
“We have had a Bedworks floating platform for more than a decade. It’s sturdy and beautiful. We highly recommend it. But recently we added a Bedworks mid-firm foam mattress (35 high resilience) and it’s exactly what we wished for. We love it! It was a bit firm upfront so we added a 1’ inch medium firm latex topper (go for latex not other materials that do nothing and no more than 1’ if not it will be too soft) and the combination is ideal. Both affordable (even with the topper) and light enough (40+ pounds) to turn over. Much better than most higher priced, super heavy mattress out there. For anyone with chronic back pain, go check them out. Thanks Khat!”
10AM - 8PM
350 Providence Hwy, Dedham
Mattress Stores
“I don’t remember the name of the person who helped us, but he was very accommodating and knowledgeable. We had a couple of questions and he made sure to answer all of them and if he didn’t know the answer he asked someone else who knew. I would go back just for that.”
“I had a great experience at Tang's Furniture & Mattress. The furniture quality is very good, there were a lot of styles to choose from, and the staff was friendly and helpful. Delivery and setup were smooth, and the prices were reasonable. Definitely recommend!”
10AM - 9PM
119 Middlesex Ave, Somerville
Mattress Stores
“I had a wonderful shopping experience with Maira she was wonderful so helpful and help me match my furniture and took her time with me. I would recommend Maria for future purchases.”
9AM - 6:30PM
151 Harvard Ave, Allston
Mattress Stores
“Amazing one-stop shop for college students, grad students, or anyone looking for deals on furniture. Super helpful in selecting pieces and quick with installation, next day even on a weekend holiday. When my futon broke a few days after installation they came and replaced it for no extra cost. They even put together some furniture I bought elsewhere and hung my mirror for me - overall above and beyond service and the price is unbeatable, I’d give six stars if I could.”
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“I did advance research on what I wanted. The store was empty of customers the entire time I was there. I was in a rush, but the checkout process took a little longer to wrap up than it should have - my sales rep was bantering with other employees so I had to tell her to move a little faster.”