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“Come for the great product, but stay for the great people!!
We had a very specific need — the kind where another mattress store literally told us, “Oh, you need to go to Watertown Mattress. They’ll have whatever it is you’re looking for.” And boy, were they right.
Their inventory is incredible. But even more incredible? Mike.
From the moment I called, Mike didn’t just “know his stuff” — he was genuinely warm, kind, and so deeply helpful. You could feel that he actually cared. Not in a transactional, “let me make the sale” kind of way, but in a real, human way. He listened. He understood exactly what we needed. He made us feel taken care of. It honestly feels like you just don’t find stores like this anymore — where it’s not some arbitrary transaction, but a true connection. The kind of place that builds community, not just a customer list. And as new parents trying to get out of the house with a baby, his patience and flexibility (even staying open a little late for us!) meant more than I can say.
This was truly a 100 out of 10 experience. I would go back hands down anytime — and I’ll be sending anyone and everyone I know straight to Mike. He’s just wonderful.”
“The two saleswomen who helped me could not have done more or have been more pleasant. I rushed in, they found what I needed and carried to my car. Wonderful service!”
“Amazing service at CHESTNUT HILL Mattress Firm today! TREY actually made it fun! Clearly he is very experienced, pleasant, PATIENT, and so quick to pull up my history! Gave me time to check all options, even had me recheck my choice just to make sure I didn’t miss something. Was dreading this purchase, but left feeling great! Will continue to use this company at this branch. I will make sure to tell my clients, friends and neighbors to shop here. Sweet dreams! Happy 2026?
Mattress Firm, I hope Trey finds a little something extra in his end of year bonus! He’s a Southern GEM!
Mark, also very nice, helped with a printout for a potential add on only on website! Great experience!”
“Had a great experience. Jim was fantastic, took great care of us. He was very patient with my indecisive wife. We will be back in the future about a mattress from Jim!”
10AM - 8PM
54 Middlesex Turnpike, Burlington
Mattress Stores
“Bought a mattress and box spring today with my boyfriend! Patty was very helpful helping us picking out one we wanted (firm and queen) and knowledgeable about the whole process, didn't feel pressured into anything.”
“Joel deserves high marks for his role in our purchase of our new mattress. He was very patient & professional. His obligation to put his customer first was exemplary in that he made sure all discounts were applied, delivery and removal of old included as well as dates for install were flexible to my liking.
I would recommend Mattress Firm to others
based on Joel’s performance alone!”
“My girlfriend and I loved our experience here with Luis—we came in looking for pillows. He was knowledgeable and took our feedback well without overwhelming us with too many options, then stood back to let us deliberate until we had our decisions. The type of salesperson you want!! Thanks Luis!”
“Friendly, informative, efficient…we’ve bought our mattresses at that location since we moved here in 2011. It’s great! Kudos to Terrance for his assistance!”
“Excellent experience. M Serkan was more than helpful. He answered all our questions and made sure we were thoroughly satisfied with our choice.
Mattress delivery by R Wilbert was smooth and on time.Thank you !”
9:30AM - 8:30PM
1385 Beacon St, Brookline
Mattress Stores
“Lili S. was amazingly helpful! She helped us find a bed frame and box spring to pick up same day. She went above and beyond to locate both items and coordinated an easy pick up for us.”
10AM - 8PM
884 Providence Hwy, Dedham
Mattress Stores
“Miguel was wonderful. Great service, very helpful and knowledgeable about the products. Listened to what I was looking for and my price point and found the perfect mattress for me in a timely fashion. Highly recommend and will go back.”
“I had an outstanding experience with Mattress Firm in Everett, thanks to Valerie's exceptional customer service.
My son is moving into a rental house on June 1, but he won't receive the keys until 10:00 a.m. The mattress delivery window is between 8:00 a.m. and 6:00 p.m., so I was concerned about the possibility of the delivery arriving before he could access the house.
Valerie went above and beyond to help. She made multiple attempts to communicate with the delivery team to ensure they were aware of the timing issue and did everything she could to accommodate our request. She also helped me apply a discount code I had found online, which was greatly appreciated.
Throughout the entire process, Valerie was patient, proactive, professional, and genuinely focused on helping us. In a time when great customer service can be hard to find, she truly stood out.
Because of Valerie's dedication and willingness to go the extra mile, I would highly recommend Mattress Firm to anyone looking for a mattress and a company that values its customers.”
Open 24 hours
357-359 Fresh Pond Pkwy, Cambridge
Mattress Stores
“VEG in Cambridge gave my cat Sammy kind and professional care. The diagnosed his problem with an xray, started treatment afterwards and gave me meds for his home care. It was great that I could observe what was going on throughout the procedures.”
“Store customer service is actually very good the guys are doing a great job, in fact they do have a knowledge of their product, they are kind and honest, but here is the problem the delivery team won’t get on single star ⭐️ from me. Almost one month after we made the purchase and We still waiting for our product. I’m not joking is actually truth ?”
10AM - 6PM
444 Washington St, Wellesley
Mattress Stores
“Courtney was great, super knowledgeable and patient in helping us select our mattress and exchange one that wasn't working out for us. Love the endlessly adjustable options on the models so if it is too soft (as our last one was) it can be swapped for a different level of cushion. We can't wait to get it in!”
“The prices were affordable and the selection was huge. I purchased a queen size bedroom set with a mattress and box spring. The sales associates were pleasant to work with, I would definitely return to purchase more items.”
“I purchased a new sofa and bed from this place. The sofa and bed was very high quality. The owner and his family who helped us build the sofa/bed were really efficient and polite!”
“I just purchased a Gardner mattress today! We walked into the store in Needham and was greeted by Zach, and he was super attentive and patient listening to my needs and was able to direct me to the perfect choice of mattresses for me. I was able to purchased a mattress quickly. I was impressed by the client service, thanks Zach! And I am looking forward to the delivery of my new mattress and base in two weeks! I am also very happy to support a small local business.”
10AM - 8PM
350 Providence Hwy, Dedham
Mattress Stores
“I don’t remember the name of the person who helped us, but he was very accommodating and knowledgeable. We had a couple of questions and he made sure to answer all of them and if he didn’t know the answer he asked someone else who knew. I would go back just for that.”
“Great neighborhood spot to check out furniture in person! Martina was very helpful and guided us to exactly what we were looking for, she made couch shopping easy and so much fun!”
9:30AM - 8:30PM
65 Boston St 2nd Floor, Dorchester
Mattress Stores
“I just moved from San Francisco to Boston, getting a mattress can be someone’s most important first decisions.
After visiting a couple locations, I am particularly impressed by Jon’s expertise. He made an otherwise daunting task easy and admittedly pleasant. I would highly recommend this location for your mattress and bedroom needs, the service was top tier!”
“I have been dealing with back and neck pain for many years and we owned a zero gravity chair for over 20 years which we wanted to upgrade. The store manager, Julian greeted us who was extremely knowledgeable showing us the different products and features of each chair. He asked pertinent questions to make sure the chair fit our needs and wants, such as articulating headrest, lumbar support, extra wide armrests, which my existing chair did not have. I found this extremely helpful choosing the right chair to fit our needs.
We finally settled on the Andrew Leblanc Novas 3.0 powered chair. He showed us different leather swatches, explained delivery dates, warranties, and was never pushy. It was an extreme pleasure dealing with Julian from start to finish.
The Novus chair should be delivered in a few weeks. I can't wait.
Thank you Julian, it was a pleasure doing business with you.
Scott C.”
“I Went In There To Purchase A Full Size Mattress And Box Spring From This Place Everyone In There Was Kind And Friendly This Is The 3 Purchase I Made From Blue Hill Bargain's UHl And I Love It The Coast Is Very Reasonable The Time Before Last I Bought My Son's Full Size Mattress And Box Spring And Bought Me A Full Size Mattress And Box Spring Set And It Lasted A Long Time I Think It's About Time To Visit This Place Again I Will Definitely Recommend My Family And Friends Here”
“We were in need of a new mattress and I couldn’t recommend this Casper more! Warren helped us and he was so informative, knowledgeable, thoughtful and kind. The store is really cool too where you can try out the mattresses in little rooms and we were not pressured at all. 10/10 experience!”
“We have had a Bedworks floating platform for more than a decade. It’s sturdy and beautiful. We highly recommend it. But recently we added a Bedworks mid-firm foam mattress (35 high resilience) and it’s exactly what we wished for. We love it! It was a bit firm upfront so we added a 1’ inch medium firm latex topper (go for latex not other materials that do nothing and no more than 1’ if not it will be too soft) and the combination is ideal. Both affordable (even with the topper) and light enough (40+ pounds) to turn over. Much better than most higher priced, super heavy mattress out there. For anyone with chronic back pain, go check them out. Thanks Khat!”
10AM - 9PM
119 Middlesex Ave, Somerville
Mattress Stores
“I had a wonderful shopping experience with Maira she was wonderful so helpful and help me match my furniture and took her time with me. I would recommend Maria for future purchases.”
“Amazing one-stop shop for college students, grad students, or anyone looking for deals on furniture. Super helpful in selecting pieces and quick with installation, next day even on a weekend holiday. When my futon broke a few days after installation they came and replaced it for no extra cost. They even put together some furniture I bought elsewhere and hung my mirror for me - overall above and beyond service and the price is unbeatable, I’d give six stars if I could.”
“Everything was perfect from beginning to end. Was able to order by phone (thank you Matt!) before I arrived at my new location. I was able to specify the delivery date. It came as planned, and setup was fast. The bed is amazing. The best sleep I have had in a long while. So happy I picked a Sleep Number bed and the Dedham, MA location.”
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“knowledgeable helpful staff who make the process easier by helping customers Learn that this company is different (vs.) other natural/organic bed/furnishings companies. they were the 1st ones in the country (&even 1st in the world¡) come up with the idea of design/manufacturer/selling 100% all natural organic furniture-ask for Barry, he's extremely knowledgeable in this field&is very easy to talk to! #Furnature”