Big Y World Class Market in Chicopee is a well-regarded local grocery store known for its clean, organized, and calm environment. Customers appreciate the variety of products, especially the fresh and local produce, which helps make shopping convenient and enjoyable. The store offers competitive prices, regular discounts, and a rewards program called myBigY Rewards, making it easier for shoppers to save money. The staff is generally friendly and helpful, with several reviews highlighting positive interactions, such as assistance from the manager and helpful employees. For example, staff members have gone out of their way to help customers find snacks or to provide change for laundry next door, even when service counters are closed. The store maintains clean floors and a neat layout, contributing to a pleasant shopping experience. However, some shoppers mention limited options compared to other Big Y locations, particularly in organic products. The bakery is also noted for overcooked cookies, which could use improvement. Customer experiences are mostly positive, but there have been some issues, such as a misunderstanding at self-checkout where a staff member mistakenly accused a customer of theft over a bag tag, which was resolved professionally by the manager. Overall, Big Y in Chicopee provides a solid grocery shopping experience with fresh produce, friendly staff, and good prices, making it a trusted choice for local residents.
Jorge from the Deli Department at the Chicopee location gave such an amazing customer service experience! He made a delicious sandwich and was such an all around down to earth human being! Thank you again! Can't wait to come back around for more sandwiches!
May 2025
Where I shop, where the best fresh fried fish is at
May 2025
The Manager, John kindly assisted me better with finding my favorite snack on a Saturday than the customer service counter girl. But they keep clean aqua velva floors.
