Enterprise Rent-A-Car
Car RentalHours:
70 Fuller Rd, Chicopee MA 01020 Hours
About Enterprise Rent-A-Car
Enterprise Rent-A-Car offers rental vehicles from thousands of locations, including its Chicopee branch, for both personal and business travel. Reviews consistently highlight the excellent and professional customer service from the staff at this location, who are described as kind, helpful, and going above and beyond. Customers report that the team works out the best deals possible and provides exceptional service, especially during stressful situations like vehicle breakdowns or insurance claims. However, some experiences with national booking systems are problematic. There are reports of reservations made online or via app not having real-time availability, leading to instances where a confirmed vehicle was not available at pickup. The recommendation from management is to call the office directly for accurate availability. While specific vehicles like pickup trucks may not suit all drivers comfortably, the rentals ultimately provided are noted to be great and offer a comfortable ride. The Chicopee location’s strong personal service fosters significant customer loyalty.
Most Recent Reviews
February 2025
Jannette, Alex and the team were awesome. My car has been in the shop and they got me in a sweet ride right away. The car was clean and they made sure everything was smooth from start to finish. I’ll definitely be asking for them if I need a rental in the future!
January 2025
Rented a vehicle from the Chicopee location to return home after my vehicle had broken down in an adjacent state. The customer service provided by the Enterprise folks was excellent.
December 2024
I was 30 minutes early, and the crew at Enterprise went out of their way to find a car for me. We'll done.
More Comments(122)
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- Chicopee, Massachusetts
