CVS in Concord, MA, offers a standard selection of personal products and pharmacy services, including vaccinations. Customers have praised the pharmacy staff for their experience and excellent service. However, there are consistent concerns regarding the store being understaffed, making it difficult to find cashiers or assistance. Many customers express frustration with the pharmacy's phone system, which often relies on automated responses that do not resolve issues efficiently. Some reviews mention the CVS app's unreliability, contributing to long waiting times. Despite these issues, some long-time customers appreciate the respectful treatment they receive from the staff, especially during busy times. Overall, while CVS provides essential services and a decent product selection, the challenges related to staffing and communication have led some customers to seek alternatives.
Andrea the young woman at check out helped me resolve a problem with my extra care card and took extra time to make sure I had all the products I came to the store for. The people at this CVS are kind, helpful and considerate. Thank you, CVS!
May 2026
very helpful at pharmacy and front of store checkout.. I appreciated the assistance and advice of smart associates.
October 2025
Excellent service from the front desk by Andrea White who is always helpful and patient. Thank you
