CVS in Concord, MA, offers a standard selection of personal products and pharmacy services, including vaccinations. Customers have praised the pharmacy staff for their experience and excellent service. However, there are consistent concerns regarding the store being understaffed, making it difficult to find cashiers or assistance. Many customers express frustration with the pharmacy's phone system, which often relies on automated responses that do not resolve issues efficiently. Some reviews mention the CVS app's unreliability, contributing to long waiting times. Despite these issues, some long-time customers appreciate the respectful treatment they receive from the staff, especially during busy times. Overall, while CVS provides essential services and a decent product selection, the challenges related to staffing and communication have led some customers to seek alternatives.
They will not answer the phone for the pharmacy, and they have a very frustrating system by which they promise to call you back with help. This does not happen. I think we need to switch pharmacies, since this location has no customer service.
May 2024
Pharmacy has terrible customer service. They do not answer phone calls.
May 2024
Store is easy to shop and find things. Staff is extremely helpful.
