CVS in Concord, MA, offers a standard selection of personal products and pharmacy services, including vaccinations. Customers have praised the pharmacy staff for their experience and excellent service. However, there are consistent concerns regarding the store being understaffed, making it difficult to find cashiers or assistance. Many customers express frustration with the pharmacy's phone system, which often relies on automated responses that do not resolve issues efficiently. Some reviews mention the CVS app's unreliability, contributing to long waiting times. Despite these issues, some long-time customers appreciate the respectful treatment they receive from the staff, especially during busy times. Overall, while CVS provides essential services and a decent product selection, the challenges related to staffing and communication have led some customers to seek alternatives.
Excellent service from the front desk by Andrea White who is always helpful and patient. Thank you
July 2025
The place to go in Concord for pharmaceuticals and day-to-day items.
June 2025
I love the CVS in Concord. I’m a long time customer and wouldn’t go anywhere else for my prescriptions. The pharmacy staff is one of the best that I’ve ever seen. They’re professional, knowledgeable, and friendly. Thank you all for a job well done
