The UPS Store offers an exceptional customer service experience, consistently praised by its customers. The staff are described as helpful, friendly, and efficient, making it a pleasure to do business at this location. The manager is highlighted as outstanding, always kind, respectful, and patient, ensuring customer satisfaction with their options. Customers are happy with the P.O. Box service, printing service, and shipping service, noting that everything ships as scheduled. Many consider it their go-to place for shipping and a great place with the best customer service.
Vitta Bailey is the outstanding manager of THE UPS STORE in Concord, MA. I have been a customer for a year now and can honestly say that Vitta has exceptional customer service. She always very patiently helps and ensures that I’m satisfied with my options.
July 2025
Very friendly and competent staff. I do all my photo copying here!
June 2024
The staff here are amazing, very helpful and friendly.
