The UPS Store offers an exceptional customer service experience, consistently praised by its customers. The staff are described as helpful, friendly, and efficient, making it a pleasure to do business at this location. The manager is highlighted as outstanding, always kind, respectful, and patient, ensuring customer satisfaction with their options. Customers are happy with the P.O. Box service, printing service, and shipping service, noting that everything ships as scheduled. Many consider it their go-to place for shipping and a great place with the best customer service.
This UPS Store is wonderful! I am a frequent flyer there - mostly for Amazon returns :) and they are always pleasant and helpful. I am particularly appreciative of Vitta, the manager, who has saved me time and money with her helpful advice - always with a smile!
December 2025
Best customer service ever. The manager Vitta is so friendly, helpful and is amazing at her job. We’re so lucky to have her!!
August 2025
Vitta Bailey is the outstanding manager of THE UPS STORE in Concord, MA. I have been a customer for a year now and can honestly say that Vitta has exceptional customer service. She always very patiently helps and ensures that I’m satisfied with my options.
