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August 2025 by Laura Birkmaier
Vitta Bailey is the outstanding manager of THE UPS STORE in Concord, MA. I have been a customer for a year now and can honestly say that Vitta has exceptional customer service. She always very patiently helps and ensures that I’m satisfied with my options.
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July 2025 by Peter Stewart
Very friendly and competent staff. I do all my photo copying here!
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November 2024 by Paul Gallagher
Great service
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October 2024 by Anna Shorb
Always quick and friendly staff
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September 2024 by Weyden
Always have a great experience with all the staff at this location especially Vitta. I have been using them for my P.O. Box service for over a year and I am completely happy with the service. I have also used their printing service and shipping Service and it was a great experience Thank you for always proving an exceptional service to me. I would give you a 10 Stars if I could.
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June 2024 by Jon Steiner
The staff here are amazing, very helpful and friendly.
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May 2024 by David Levin
For years, this store has been my go-to place to ship.
The staff there are always helpful, friendly, and efficient! It's a pleasure to do business there. And everything I ship arrives as scheduled.
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February 2024 by Char
This store has the best customer service of any UPS store I’ve ever been in the manager is the best always kind always respectful she’s just wonderful great place!this store has the best customer service of any UPS store I’ve ever been in the manager is the best always kind always respectful she’s just wonderful great place
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February 2024 by Justin Barrett
Good service. Overwhelming odor of cannabis, though.
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January 2024 by Jean Gardner
GREAT customer service! Staff was wonderful and I know my special items will be packaged with care.
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October 2023 by Marshall Katz
Vitta Bagley's packing skills.
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September 2023 by Lacho Ranchev
Poor customer service
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July 2023 by Brent D.
This place is great. Very pleasant people. Very helpful. Very clear clean orderly store.
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March 2023 by Dexter Wang
Efficient and simple to use.
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August 2022 by andrew kaluzniacki
Yes I know - UPS store - but the people who have helped me there are really nice and helpful, and do a great job. So 5 stars - my ego to UPS store from now on.
