CarMax in Danvers, MA, offers a large selection of used cars, trucks, and SUVs, making it easy for customers to find what they want without haggling or pressure. Many customers appreciate the fast, courteous, and efficient service, with some reporting positive experiences when buying, selling, or trading vehicles. However, there are mixed feelings about the business office, with complaints about delays and misinformation regarding paperwork, such as license plates. While the sales staff is often described as helpful, some customers found them too hands-off. After-sales service has also received criticism, particularly regarding difficulties in reaching support for issues like remote starters. Overall, CarMax aims to provide a straightforward and pleasant car buying and selling experience.
The sales person was good. The business office was terrible they lied multiple times and it took weeks to get my plates they said two hours it was 2 weeks..
July 2024
Not a whole lot of selection of Buicks, salesmen were so hands off that it was unhelpful….. maybe get a cold cut bar or something in the showroom—- what? You no like salami !?!
July 2024
I found the service fast, courteous, efficient, and pleasant. Carmax provided excellent service, and I was delighted with my experience.
