“I shop at Dartmouth Bjs at least twice a month and always use the express pay. It’s quick and easy and makes the checkout smooth. The past three times a woman named Theresa has been at the door checking receipts. I have always bagged my items as I went along when I express pay and have never been told I couldn’t. The first time I met Theresa at the door she was visibly agitated by my express order and with an attitude said ‘You can not bag your items take everything out’ . I apologized and told her I was never told that and had been doing it for over 6 months, I took everything out so she could count my items . She was tossing my groceries around to the point she popped the cap off of my coffee.
Today I shopped using express pay again, and did not bag anything because I am a rule follower. My bags were folded under the carriage so I could bag after she scanned everything . Immediately she started with her attitude . Tossing everything around aggressively. She then told me I couldn’t have my shopping bags under my carriage , ripped them out from underneath like she was going to check them, but they got stuck from her ripping them out so fast . She huffed and threw her hands up and said whatever go. I never am one to complain but the fact that I even know Theresa’s name and immediately get annoyed when I walk in and see her , management needs to know . Bjs in Dartmouth is a great store with 1 bag egg . Do better Theresa or do not work in customer service.”
“Ruchia, at customer check out, deserves recognition for the patient and kind assistance she provides going above and beyond as I frequently maneuver large business orders. She provides personalized assistance not often found in large box stores.”
“You get 10c discount for being a BJ's member and another 10c discount if you use your BJ's credit card. So $0.20 * 20 gallons equals $4. Works for me as the current president has made it very expensive now”