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February 2024 by SNAPASAURUS E
My favorite place
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February 2024 by mary g _4
It's a great big box store for families that need to save money on food and merchandise.
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December 2023 by Brendan Jones
Love BJs. The customer service at the tire center at this location is rough. I've called them a total of 6 times in the last two weeks. Only once did they actually answer. One time, I heard someone pick up the phone and then they immediately put the call on hold. They never took me off hold—they just left me there with the elevator music. I think they were tired of listening to the phone ring.Maybe they are short-staffed, but they at least need some sort of voicemail to guide people who are calling the tire center.
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December 2023 by Helen Liao
Worst customer service at the return department. I explained that I do not have a receipt and asked if she can scan my membership card. She immediately said "I KNOW WHAT I AM DOING". I am not ordering what she must do. I was just asking if scanning my membership is an option to return.
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October 2023 by Christina Perry
Went to BJs for cat litter and mouthwash.... applied a $2.50 coupon and handed the cashier $40... then, because of my BJs reward the pad ask if it wanted me to apply the $23.48 of rewards to my bill. I pressed yes. It zeroed out, the cash register open and the receipt printed. Then, the cashier trys telling me the rewards don't apply because I'm late on my bill and trys to keep my money and ring me up again. I asked for a manager and her and another associate tried to tell me there is no manager on. It had to take 2 other associates to tell her to give me back my money. She finally did. I called 20 minutes later after leaving the store and spoke to a manager. Don't let the cashiers scam you.
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October 2023 by Saiprakash Jayaraman
Very bad customer services. I ordered a chair via online pick (only avaible in this store ) and it was mentioned it was ready for pick up. Once I came here they canceled my order and no one gave a proper reason or provided me any Information.I drove 40 min to this store to get the chair (my closest BJs was 5 min from my home )
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August 2023 by Bgotem617
This store used to be a good place to shop, and now they hire ppl that hate their job. I am a vegetarian and went to the deli for cheese. As i waited, i watched an associate cut bloody roast beef and then right away touch belgioso provolone. I told him it’s unsanitary and he got mad and went on lunch.His coworkers weren’t any better and very rude. I think my days are numbered shopping here and will find a place where my money is welcomed, and my food is sanitary.
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August 2023 by Shivathmika Maheswaran
I had to go to Dedham BJs for an exchange today and had a very bad experience with the customer service manager Rebecca.. she was rude and had no patience.. after reading google reviews, I see that a lot of people have faced the same problem in the past with customer service. I am definitely switching my membership to Costco.
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August 2023 by Mary
Don’t waste your time using the BJs app to clip coupons — it doesn’t work. Have to go to the one customer service rep to have them refund the coupons. What a waste of time - coupons should be automatic if you are a member!! Costco doesn’t waste its members time like BJs does.
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July 2023 by Mary Furber
Don’t waste your time using the BJs app to clip coupons — it doesn’t work. Have to go to the one customer service rep to have them refund the coupons. What a waste of time - coupons should be automatic if you are a member!! Costco doesn’t waste its members time like BJs does.
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July 2023 by Ivan Hernandez
Just awful costumer service some of their employees are completely useless and racist! Definitely switching membership to another Wholesale club!
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July 2023 by Cassandra Jamieson
Love Bjs. Has what I need for my large family. 2hours delivery is a bonus!
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June 2023 by Elisenny Arias Zapata
There is a employer named Danny that he is totally the worse one over there, don’t let him take care of you because he is totally rude and racist. He work at the door checking out people but he let whoever he wants to leave without checking out, but I am Hispanic and treat me so rude and disrespectful I would never go back there
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May 2023 by Claudia Bondila
I tried to return a product that I just purchased. I talked to Natasha customer service. The receipt was recently printed and she asked for my membership card. I told her that she has all the information on the receipt and on her computer because I didn't leave the store. She raised her voice telling me that I should leave her do her job because she is not a servant. I insisted that she had all the information on the receipt. She refused to help me.
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May 2023 by Dylan B
The AT&T inside is a scam. The people inside don’t even work for AT&T they are a third party marketing and they try to sell you AT&T and it’s a complete scam. You bill will be 3 times of what they show you. Don’t go there.
