BJ's Wholesale Club is a regular store with a wide assortment of goods. The staff in the store are generally helpful and pleasant. However, customers report significant issues with long lines and delays when exiting, often due to a single checker thoroughly inspecting receipts, which can feel ridiculous and inefficient. The experience of leaving can be compared to an airport screen without sufficient staff to manage it. Customer service at the tire center is described as rough, with phone calls frequently going unanswered, being placed on indefinite hold, or ringing without answer. While staff in the main store are noted as helpful, amazing, and patient, communication by phone is a consistent problem. The store offers designated shopping hours for members age 60+ and for first responders.
