Needham Bank is appreciated for its quick fraud detection, as it immediately identified and stopped a suspicious charge, protecting customers from potential loss. Customers find the bank's services convenient, with easy notarization and prompt handling of requests like debit card replacement. The bank treats customers well and refunds any ATM fees incurred at other banks. However, some customers suggest improvements, such as allowing account lookups for transaction history without an account and extending Saturday hours until 2 pm for better accessibility, especially for business owners. Overall, Needham Bank offers reliable service with a focus on customer protection and satisfaction, with room for small enhancements.
Went into Dedham Square office to open a money market account. The manager could not have been more professional and patient as we came in late in the day. Abrahi m is a true professional. Marie is another employee that has showed true professionalism to me over the years! Love Needham Bank!
September 2024
I had very good experience with a new checking account set up and HELOC. Good terms and excellent customer service so far. Check it out!
August 2023
This review is specifically for the fraud detection with neeham bank. They IMMEDIATELY detected a $125 charge to my account that was not me. I appreciate that. If it had gone on, who knows how much I could have lost.
