-
July 2024 by Mohammed Alsubaie
Not sure if people were tired or what, but floor employees might need some training in customer service, or just more time off to recharge.
-
July 2024 by Deeandria
From the moment my friends and I walked in the store most of the employees were on guard and we could feel the stares. When we walked to the back of the store to smell some fragrances, an employee named Majli made it her full time job to supervise us the whole time we were trying out scents. She told me to move from where I was sitting because “there are a lot of expensive products” and she didn’t want me to break them. It’s disgusting and despicable that Sephora continues to let employees with racial basis continue to fall through the cracks be end up working for them. In 2024 we need to do better. We made the mistake of shopping while Black.
-
May 2024 by Ashaunti Gordon
Claudette is the G.O.A.T! I came saturday 5/4 and she had the most outstanding service and radiant energy, it felt like I was going makeup shopping with my best friend yet I had never met her before. She helped me to find the perfect shade for foundation & concealer and didn’t make me feel rushed and truly made sure we found the best product for me. Best shopping experience i’ve had at Sephora or any makeup store at that. Thank you Claudette!!
-
January 2024 by Victoria Mosolgo
Amanda took the time to answer all my questions and help me color match my foundation. She also recommend a skin tint to me that’s my new favorite!
-
December 2023 by milly
Some of the management at The Legacy location, are incredibly rude. They scream at their staff on the floor, in front of clients. They gossip about their staff out loud - very unprofessional.
-
December 2023 by Marlena Alcantara
Great experience
-
November 2023 by Catherine Piper
Was all good till Dacia checked me out. Super rude. Mumbled. Rolled her eyes at me. Worst vibe ever. 0/10 personality.
-
November 2023 by Teneal C.
Dqcia was a wealth of knowledge for my friends and me. We only came in here to past time but expertise she provided. I had to try the products she suggested.
-
August 2023 by Carlie C.
I need helping getting all new makeup because I lost mine while on a trip in Vegas. I saw a girl with stunning green hair and knew she would the perfect women to help me. Chrismara was soo kind in taking the time to help color match me and recommend new products to make sure my face was beat to the gods!! If you go into this Sephora make sure to ask for her help!!
-
August 2023 by Marie Peeler
The service at this store is sorely lacking and it was like that here years ago as well. I revisited recently and had some difficulty getting help with what I was looking for. When I went to the register, a woman who appeared to have been a manager started to ring in my items, then became distracted by her headset, chatted for a bit, and finally walked off . I was so surprised.I looked for someone to tell on my way out of the store but all of the associates were clumped up in a group chatting with one another while one lone woman was on the floor actually working with customers. I just left. Other Sephora locations usually have great service.
-
August 2023 by Jasey Tragesser
This is consistently the worst Sephora in the greater Boston area when it comes to customer experience… I have no idea who does the hiring, but the employees at this store are rude every. single. time. Curbside pick up is horrible - If the employees don’t want to walk outside, why offer the service?
-
August 2023 by B B
Sephora in Kohl’s is a miserable place to work! Not only NO support, but they removed the beauty part of Sephora!!! It’s alll retail! I brought what I could and they slapped me in the face!! It’s not the Sephora values in any way shape or form! Had to part ways. Corporate didn’t care! District didn’t care! And No unification you are on your own! No one will stand behind you!! Do Not!! Work there if you love making people feel beautiful! You are told to worry about memorizing videos about samples and reward sign ups FIRST not the customers! My store was gossip central! Drama drama drama! They hired ppl who don’t like to touch customers faces? That’s what makeup is all about! They won’t fire ppl because they have inner connections?! Wow! They use discount for strangers and give discounts to whoever they feel like? They still work there!! And I get let go for sampling!!! It just seems fishy to me! Like the racist AP officer they have! Not right! They just care about money not the employees! PERIOD good luck if you choose to work in a Sephora at Kohl’s not worth it!
-
July 2023 by Stepahnie K.
It is amazing. Every time we go to retreated amazingly is it in the best far as you can ever go to hopefully they can talk to me and I could've asked her when I'm older really is a joy just going there. I love it. Can I post it?
-
July 2023 by Y Y
I mostly have a good experience coming to this store until Brigitte spoke to me in a very demeaning tone. (The one with two tones hair color) The lady MUST change her job and work for a correctional facility where she will probably do marvelous. The woman is cold, and beyond rude! Treating customers like if they were thieves! ????????????? not sure if I will come back…
-
July 2023 by Angelina Camacho (Angie C)
Douglas J--- That's all you have to say!
