August 2023 by Angela Labrie
Orlando is the man! He and Allen helped me merge two phones into one and got all the contacts and data consolidated despite many many challenges and roadblocks. Highly recommend.
July 2023 by Lois Arthur
I had a great experience with Tas at Verizon in Dedham esp compared toThe rudeness of Chestnut Hill 7 months ago.Helpful, friendly,professional and generous with his time.
May 2023 by Savannah
Excellent service from Austin this morning. Unfortunately the phone I was looking for was not in stock at this location but he was very helpful. He talked through upgrade options, making me an account manager, and other locations that had the phone in stock.
February 2023 by Sean Riley
Terrible Customer Service. Was sent to them from Apple after having my phone repaired. The initial interaction should have told me the quality of customer service I was going to get. After all, they are on commission and activating my phone won’t make them any money. The woman “helping” me just kept complaining how Apple sends us to them. As if I had any other option. The phone after being repaired was not longer connected to celular service and needed activation. I could call they said, but how. this is my phone.In the middle of “helping” me the womand started helping another customer and when I questioned her, she got aggressive. AND the “manager,” Mike got aggressive as well…all trying to make their point that I needed them and without them, had a useless piece of technology.this was my first instance using Verizon. For the last 15 years I was an AT&T customer. But their cell service is so bad in my house, we switched. So regretting that decision.do better Verizon. I didn’t choose to have to go to you. And I’m so sorry if my time there ate into your earnings. But you Need-To-Do-Better
February 2023 by Jessica Burley
This is the ONLY Verizon store I will go to. The representatives are knowledgeable, understanding and will do what they can to help you. I have never received bad customer service. Highly recommend.
February 2023 by Dan R.
I love this store the Manager Dan is awesome and a great guy and Pat is so helpful when it comes to the affordable connectivity discount too. She educated me on how to apply it to my bill I love these employees. I really enjoy going to this store because I know I will get the best care. Not sure why everyone is hating on this Verizon store. The employees here are awesome and I think they are all super great. I hope they get paid well for their efforts and Service working for Verizon. I will continue going to this store just because the staff that I mentioned are really incredible and super awesome. I would trust this store and the employees that work here over any other store if I need help. Definitely turned into a regular customer here
January 2023 by Wafaa H.
I wish I can rate them less than one star. Worst place for service I have ever experienced. We were signed in 20 minutes after we arrived and they took the person that came 20 minutes after us, even though she told them we were ahead of her. Bad service, employees, and manager. Stay away!
January 2023 by Rain
I have been in this store a few times and left. Nobody knew what they were doing, the ones that did know weren't any help! Recently I was getting a new phone. I was able to order over the phone. When they open the phones at the store they throw them around. After a few problems it wasn't my first choice but at this time, going through Verizon was supposed to save money.... that didn't happen!
January 2023 by Gina
I have been in this store a few times and left. Nobody knew what they were doing, the ones that did know weren't any help! Recently I was getting a new phone. I was able to order over the phone. When they open the phones at the store they throw them around. After a few problems it wasn't my first choice but at this time, going through Verizon was supposed to save money.... that didn't happen!
December 2022 by General
I enjoyed having another customer, stranger, with a City of Boston Hoodie on, shout “GAYYY!” at me, an unsuspecting black man on 12/6/22 at around 4pm. Of course he did it, with my back turned. Glad the store employee found it funny(when I get you fired, I’ll be laughing too)
December 2022 by K “Kat.” pendlebury
The crew techs here are the greatest !!!! Make sure you have what you need &. Understand your device.
November 2022 by Jack H.
if you enjoy : standing in line, dealing with caustic representatives, leaving empty handed and wasting time the Dedham store is the one stop to accomplish all of these.
October 2022 by Monique Holley
The manager here is the worst. Told me he had a phone in the back and would go get it, had me waiting for 45 mins and never returned...I stood in the store, processed my purchase to hand it shipped to my house from my phone and walked out. I don't know what is going on but Verizon phone service costs too much money for the service to be this bad!!!!
September 2022 by Devorah Torres
FRIENDLY STAFF! I recently bought a phone from this store, but 19 days later, I had to return it for an exchange because the new phone was overheating. Thomas greeted me with a broad smile and listened to my concerns without interrupting. He was accommodating throughout the entire transaction. I like the fact that he was kind enough to share additional information. The overall experience was excellent. If you're looking for great service, stop by this store. The staff will take care of you. Do not let someone else's bad experience determine your choice. :)
September 2022 by Pat Pom
We have been Verizon wireless customers since the mid 1990s. We've had many good experiences at the Dedham store over the past 10 plus years. As a walk-in early this summer the manager Dan provided helpful Information and offered assistance and options. I regretted I delayed making a purchase that day as my need to upgrade became urgent soon after. Arriving for an appointment in Dedham about three weeks ago to purchase a new phone, staff discovered a 'reservation to purchase' I made the prior evening (by phone with customer service who emphasized she had to start the process) was not processed correctly. It was tagged as a purchase to be shipped to my home. Dedham salesperson Teddy was able to cancel the phone transaction, located and activated an in-stock phone (the model initially ordered), transferred all data from my old phone, assembled all protective equipment and recommended charging accessories that have been invaluable. He spent quite a bit of time helping me and his level of service was very much appreciated. This is only the most recent example of why we go to this location.
