The Verizon store in Dedham provides a positive and helpful experience for customers seeking mobile phones, internet, and other services. Customers appreciate the friendly, knowledgeable staff who go above and beyond to assist with various needs. One reviewer praised a staff member named Austin for his courteous and efficient help with phone repairs and screen protectors, calling it their best experience at Verizon. Another customer highlighted the manager, Mike, for quickly fixing an iPhone issue that others had spent hours trying to resolve. The store also offers great deals, such as trading in old iPhones for significant credits toward new models like the iPhone 15. Staff members like Tas are praised for their professionalism, patience, and assistance in switching carriers from AT&T to Verizon, especially for those who are not tech-savvy. Customers also commend the store’s ability to handle complex problems, such as recovering hacked phones, with some describing the staff as "incredible" and giving five-star reviews. Overall, the Dedham Verizon store is known for its helpful, friendly service, knowledgeable employees, and effective problem-solving, making it a preferred location for mobile and internet needs.
Shout iut to Tas for strategy customer service. I went in for my mom and left considering switching my phone service. See you soon Tas!
June 2026
The most painless experience I have ever had at a Verizon store. Tyshawn was clear, direct, and efficient - gave me the no nonsense explanation and helped get me set up with my new plan. Great customer service!
June 2026
Tyshawn was great! I visited the Dedham Verizon store to get information on getting a new phone. I new I wanted to get one, but wanted to be sure I went through my plan options, phone options, etc. Tyshawn was incredibly patient and knowledgeable. It was a great experience.
