Customer service was phenomenal! I forgot to ask the lovely lady who helped me her name today. She deserves a raise though. She was very polite, helpful and resolved my banking issues. Also the manager who also helped was very nice as well.
September 2021
Karen Davis (the assistant manager) went out of her way, to help us open a checking account. The whole operation took less than 10 minutes and she was very helping and friendly!! Thank you and keep up the great work Eastern Bank!!
May 2020
Customer service has been excellent especially during this pandemic! Kindness and helpfulness abound!