O'Reilly Auto Parts store #4880 in Dracut, Massachusetts, offers a wide range of parts, tools, and accessories for vehicle repairs. The store provides helpful services such as free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. Customers appreciate the friendly and professional staff, who are eager to assist with questions and project advice. Many reviews highlight the excellent customer service, with employees going above and beyond to help, such as replacing tail lights on the spot, assisting with keyfob issues, and jumping in to replace batteries. The staff are described as helpful, enthusiastic, and polite, often making customers feel valued and cared for. Even when certain items like spark plugs are out of stock, employees make efforts to locate them at other stores to save time. One customer shared a particularly positive experience where an employee quickly installed a gas cap and offered a discount during a stressful situation, demonstrating exceptional service. Customers favor O'Reilly for its helpful staff, convenient services, and welcoming atmosphere, often preferring it over other auto parts stores. With over 6,000 locations nationwide, O'Reilly Auto Parts in Dracut is known for its reliable support and friendly service, making it a trusted choice for vehicle needs.
Wanted to definitely shout out Ace for being an amazing employee. I went in looking for a specific item and he assisted me and was so pleasant. He went above and beyond and when I was getting flustered reminded me to not stress and relax ? I will definitely be back again.
April 2024
I visited the store in Dracut, Ma for a tail light. Ace gave top notch service. He even replaced the light for me right then! He was polite, and professional as is typical for a trip to O'Reilly Auto Parts. Great service!
March 2024
Ace is the man!!! Always takes care of me when it comes to my parts needs!
