Washington Savings Bank has been a long-time choice for many customers, with some having over 30 years of experience. Customers appreciate the friendly and helpful staff, who often go above and beyond to assist without extra charges. However, some find the communication and online services less clear, especially when it comes to mortgage transfers and setting up accounts. While the service quality varies—some praise seamless experiences and attentive staff, others mention difficulty in reaching representatives or understanding online options—it remains a bank known for caring employees and reliable support. Overall, many customers feel the bank is there for them and their families.
Been here over 5 years. I feel these guys went to bat for me a few times, without charging me even. Emailed me, called me. Always took care of me so far !
April 2021
Came here to get a document notarized and they were very friendly and professional.
July 2016
I've gotten several mortgages from here over the years. Very customer focused
