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“I’m a long time member and have always had excellent service here. Throughout the years, all staff have been kind, courteous, professional, and always up for a good laugh! Most recently, Jenny helped me over the course of several months with some personal financial matters which under different circumstances could have been extremely stressful. However, her advice, customer service, and conversations made this experience easy and enjoyable! A big thank you to her and everyone there for all their help and I look forward to working with them in the future.”
9AM - 12PM
200 Westgate Center Dr, Hadley
Credit Unions
“Went in to apply for a car loan and worked with Briell and it was a smooth process and she made sure to explain everything to us in a way that was easily understandable”
“This credit union is highly recommended. Amazing staff, low rates, great offers, strong sense of community and support. Customer service is above and beyond. They are straightforward, very friendly, and that's definitely the go-to credit union to help when looking for options for your fiscal needs. Their processes are prompt, no surprise fees, everything is very straightforward and streamlined. I'm a happy member and a happy customer.”
“Excellent service and friendly as always! I actually come to you folks before I go to my primary bank. Even though I got lost in that mini city called UMass, and was late for my appointment, they took me in and we shared a laugh about it. I can't thank you folks enough.”
“I highly recommend Alden Credit Union. Manager Jennifer Faustino has been an invaluable asset for my small business, as well as my personal banking needs. Her dedication, expertise, and commitment to resolving my concerns have been truly commendable.I have had the pleasure of working with Jen for many years. Her professionalism and willingness to go above and beyond have made a significant impact on my business success and my personal banking experiences. I have consistently felt supported where I otherwise did not with other financial institutions, both large and small.I am grateful for her exceptional service!”
“I've been a member for quite a few years here at Freedom and love this credit union. I've been to just about every one of these branches mentioned here and never had a problem. For any of you who did have an issue, I urge you to give them a chance to turn it around and you'll be happy you did. Freedom Credit Union, the best banking institution around !!!!! Let me do your commercials !!!”
“I've been a member of this bank for about a year and a half now. This establishment was recommended to me by someone over a conversation of wanting to fix my credit. After about a year of being a member, I wanted to try and see if I would qualify for a vehicle loan. (I DID!) HCU employee Tony was assisting me in the process as it was my first time purchasing a vehicle from a dealership so I had alot of questions. Tony was very helpful and PATIENT throughout the process and always called me back if he missed a call from my wife or I. There were a few "hiccups" along the way but thank God Tony went above and beyond to help fix the issues that could have held me back. I am SO very grateful for that!! I am now the proud owner of a 2019 Hyundai Santa Fe !!!? Thank you Tony and the other HCU members that made this possible for me!!”
“Micheal Kelly is absolutely amazing! I just secured a mortgage with Arrha, all thanks to Mike. His extensive knowledge, wisdom, and experience made the whole process simple. A big shoutout to Mike! If you're in the market for a mortgage, I highly recommend reaching out to Mike Kelly at Arrha. You won't be disappointed!”
“So happy we switched over to PNCU Martha and Betzy are so enjoyable to work with and the entire Front Street line is great. Great rates and they really exceed exceed expectations for customer service and knowledge of the products I was looking for.”
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“Always a positive experience at UmassFive credit union! I call the Northampton branch home, as they have served me well for many years. Their customer service is top notch. This week, I worked with Aura as she assisted me in opening a CD. Lovely, efficient, and smiling…like so many of her colleagues. Hands down the best banking institution I’ve ever worked with. Keep up the great work!”