Holyoke Credit Union is highly regarded by its members for providing excellent financial products and services. It operates under the highest ethical standards, ensuring that members receive high-quality and affordable options. The credit union is member-owned, managed by a dedicated Board of Directors and professional staff, making it distinct from traditional banks. Members appreciate the friendly and accommodating service at Holyoke Credit Union. Staff members, including those like Tony and Donna, are noted for their patience and responsiveness, especially when assisting with loans and other inquiries. Many reviews highlight the positive experiences with vehicle loans and refinancing, emphasizing the competitive interest rates and efficient processes. The West Springfield branch is particularly praised for its management and team, contributing to a supportive atmosphere for members. Overall, Holyoke Credit Union is recommended for its exceptional service, commitment to members, and a welcoming environment for anyone living or working in Hampden or Hampshire counties. New members are encouraged to join and experience the benefits of banking with Holyoke Credit Union.
Went on Saturday morning through the drive thru & made my deposit tgat got stuck in money machine! Just wanna thank the ladies for helping out & .making sure they retrieved my money in timely manner! BEST CUSTOMER SERVICE 👌
March 2025
Great people friendly polite. But they just got to work on their automated phone service horrible to try to get ahold of somebody in any Department
September 2024
The individuals at the counter are insulting. 2024. They need customer training.
