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“STCU is the best!! I have done business with them multiple times and they are always efficient and friendly! Diana is amazing! She is so personable and friendly. All around amazing place, especially if you are looking for a loan!”
“I love the UMassFive College Federal Credit Union. I have the convenience of online banking and using ATMs when I need to, but I make sure to get to one of the branches whenever possible so that the staff can advise and help me keep up to date with good rates and new offerings. Thank you!”
“I was in need of urgent assistance while on vacation and nowhere need a branch. I needed to send a wire transfer and the manager Lisa, went above and beyond to help me with that! I am unbelievably grateful to her and the rest of the PNCU team that helped me out of a very tight spot. Thank you!! ❤️”
“Today I received the fastest and most professional assistance from both Tamika and Jenny! They carefully listened to my area of concern and quickly identified a solution for me. I was out of there in less than 15 minutes! Lastly, their positive attitudes and customer focused mindset really made me feel taken care of. Even though it was the end of the day and 45 minutes before closing, I was treated like the first customer of the day; amazing! I left with my concern quickly resolved and a few laughs mixed in. Tamika and Jenny have set the bar for P.V.C.U. associates throughout the company!”
“Had to get some documents notarized and obtain a Medallion Signature stamp, and it is so awesome that Umass5 offers these services for free without fuss or fanfare. It was easy to make an appointment and was duly informed of identification necessary to make transaction go smoothly. Angel was efficient, kind and made the process a breeze. Thank you!!!”
“This is the best credit union in my area. Much better than Alden credit
The manager helped me set up. A finance card zero finance for a 24 months to help me restore my credit”
“This credit union is highly recommended. Amazing staff, low rates, great offers, strong sense of community and support. Customer service is above and beyond. They are straightforward, very friendly, and that's definitely the go-to credit union to help when looking for options for your fiscal needs. Their processes are prompt, no surprise fees, everything is very straightforward and streamlined. I'm a happy member and a happy customer.”
“I've been a member for quite a few years here at Freedom and love this credit union. I've been to just about every one of these branches mentioned here and never had a problem. For any of you who did have an issue, I urge you to give them a chance to turn it around and you'll be happy you did. Freedom Credit Union, the best banking institution around !!!!! Let me do your commercials !!!”
“I've been with Freedom a couple of years and they're always pleasant to deal with. Not a huge fan of the phone customer service who were not helpful during a series of unfortunate transactions resulting in over $100 in fees. I did go to the Northampton branch in person instead where the manager overheard me speaking with a teller to try and sort it out. She immediately waived all of the fees for me and I left very happy as I was not expecting that positive of an outcome! The people in the branch are friendly, flexible and helpful. Will definitely be back.”
“Allen saw that there was something wrong when there was a purchase trying to be made with my ATM/credit card out of Canada. They amendiantly stopped the transaction and notified me of what happened. I am0 very grateful that Alden has eyes on my accounts and looking out for my finances. You don't often think of someone else trying to tap into your account and the heartache and headache you have to go threw if they are successfull. Thank you Alden for saving me.”
“We had such a fantastic experience working with PNCU for our first-time homebuyer mortgage. Maribel Torres was attentive, knowledgeable, and supportive throughout the entire process. We truly felt like we were in great hands!
When we first received our mortgage rate, we actually thought it was a typo and called in disbelief! Our real estate agent, lawyer, and everyone else involved told us it was the lowest rate in the valley.
More people need to know about PNCU, especially first-time buyers. We're so happy we found them.”
“I have been with ARRHA for about 10 years. Recently, I worked with Michael Kelley. The experience was great! He responded to my questions very thoughtfully and quickly through both phone and email. He is an asset to ARRHA.”
“Went on Saturday morning through the drive thru & made my deposit tgat got stuck in money machine! Just wanna thank the ladies for helping out & .making sure they retrieved my money in timely manner! BEST CUSTOMER SERVICE 👌”
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“We had to change some details on our accounts and they were handled great by Samantha M.She is very knowledgeable, efficient,patient and very friendly. We accomplished everything with the wonderful Northampton staff as always.”