PetSmart is a large pet supply retailer offering a wide variety of products for many types of animals, along with services like grooming and adoption. The store is frequently described as clean, very organized, and well-stocked. Many reviews highlight the staff, noting they are the best employees—helpful, resourceful, attentive, professional, friendly, and well-educated. Customers report great experiences overall and recommend the stores for pet supplies. However, some experiences are average or satisfactory with room for improvement. Some customers feel the product selection, especially of food brands and accessories, could be more diverse. On occasion, there is a noted lack of available employees to help. A common concern is that prices have gone up and could be more competitive, making it harder to afford pets. Despite these points, the stores generally provide a decent variety and reasonable customer service.
So many dead fish in the tanks, plus they be selling sick fish.
November 2024
Good environment however location is awful to get out of for busy times of the week/day. At times the lines get to be 10-12 people deep on one register and the plaza it’s in has one way in and out. Yikes, waiting to leave the parking lot for 25 mins is not appealing
September 2024
I frequent this store because it’s the closest pet food store to my home and workplace. Prices have gone up quite a bit like everything else. It’s getting harder to afford having pets now. I won’t take in anymore and never again with these prices.
