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February 2024 by Trev D
So much better than the skumbag branch located in the north end of New Bedford. I literally drive 3× the distance to use this branch since they closed the stop & shop branch.
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October 2023 by Kalibrate Deface
Never had so many issues trying to log into an online bank account before. Non stop server maintenance and non stop errors. Maybe fix it right the first time so the pointless maintenance isn't so, you know, pointless.
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October 2023 by Jeanita NikJo
I do NOT recommend that you go to this Citizen Bank, I will never return to this place, Terrible experience with Kate Marino, this woman could not solve a problem that was simple in my account and she even made me feel bad that when she saw my dissatisfaction with her service, she smiled with a response and a sarcastic expression on her face, What caused my dissatisfaction and I almost had to withdraw my money from this bank and close my account, although I have been a customer for many years of CB... I went to another CB in New Bedford and they respectfully helped me easily with the issues.
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July 2023 by Bharat Patel
Kate Marino helped me with international wire transfer. Due to the internal delay it took longer than expected but she was very courteous and efficient. She was friendly and helpful. It is unfortunate that staff gets blamed for government regulations. I would like to see her again for service and I would recommend her for her exemplary service.
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May 2023 by Keenan Desmarais
I've had Citizens for many years and never had an issue until going to this branch (just moved to Fairhaven recently). Kate Marino the "student loans" expert was helping me with refinancing some student loans. Long story short, she just dragged me along the application process, telling me she'll get back to me in x amount of days, never did so i had to keep emailing her (a couple days after). She just flat out never got back to me on our last email, despite me having many unanswered questions. Overall just handled my case very unprofessionally. Will just be traveling a little further to another branch in the future.
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August 2022 by Teofilo Da Silva
No issue... excellent service easy going ppl.
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July 2022 by Erin Dutra
Horrible service. Witnessed the branch manager Seth having a altercation with a customer. He was talking back to them on a level that was disrespectful . When the customer left he was laughing with a woman name Maureen in the office. They was talking about the customer in not so nice ways. Very unprofessional both should be fired. I witnessed all this while waiting to open a checking account. Contacted a family member who has a business account with Citizen and he now no longer uses citizens.
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February 2022 by Stephanie Pickup
Friendly staff, clean, spacious, modern office with convenient location! I visited for the first time last week and had a fantastic experience. My daughter had opened an account and was applying for a student loan. Katherine, the team member who assisted her with the application, was very personable and knowledgeable. Although, I do not have any personal banking experience with Citizens, they certainly made a positive first impression.
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August 2021 by cheryl foisy
Switching banks horrible service
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January 2021 by True Freedom
As a member of their bank for 18 years. I had multiple business and personal accounts. One day they sent me letters it says that they will give no explanation but I need to remove all my accounts within a couple weeks. And prior to the date that they said I needed to have the accounts closed they froze all the bank accounts. No explanations of any kind. A horrible, ridiculous, offensive Business experience.
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August 2018 by Jacob Jackson
They had snacks and smiles. Great energy at this place!
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July 2018 by Christian Fall
Bank is a terrible bank and wouldn't recommend, the tellers are extremely rude and it takes an hour to deposit a check, ridiculous.
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December 2016 by Philip H. May
ALL they care about....IS THEM! I have a REAL problem with a bank that charges a fee for cashing "one of their checks"....written to a client that doesn't have an account there! Just DOES NOT seem right! Maybe that's why they call them...."Piggy Banks"! They should be ashamed.... I hope they have changed this policy? I wonder if they got "bail out monies" in the 2008 disaster... If so....that was MY taxpayer monies they borrowed....and I wasn't allowed to charge them a fee!
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October 2016 by jeff Dupont
I visit the drive through weekly the girls greet me by name as soon as I pull up. They are helpful fast and accurate and pleasant is an under statement,feels like family. I sometimes go inside and also get the same great treatment.
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December 2010 by Mark Oberg
World's greediest bank. They will s***** you in with promo's then nickel and dime you on EVERYTHING.
