Boost Mobile offers a range of customer experiences across its stores. Customers appreciate the helpfulness and friendliness of the staff, often describing employees as knowledgeable, professional, and supportive. One customer shared a positive experience where a staff member on Pleasant Street helped them recover their broken phone and get back on track, expressing great gratitude. Another praised a different store for its welcoming and professional service, which made them feel comfortable during their visit. However, not all experiences have been positive. A customer who visited a store in New Bedford was misled about their plan and was unable to return a new phone, feeling frustrated and disappointed by the treatment. Some customers face issues with stock availability, noting that Boost Mobile stores often do not have the phones they want in stock, which can be frustrating. Additionally, concerns about store locations have been raised; one store's exterior was described as shady and unkempt, with trash, a damaged door, and signs of neglect that made the area feel unsafe. Despite this, the staff inside was still friendly and handled the customer's issues well. Overall, while the service at Boost Mobile stores can be friendly and helpful, concerns about stock, honesty in sales, and store environment vary from location to location.
The woman that works on pleasant street helped me so much & was here for me when my phone broke! She helped me get back on track! Without her I wouldn't have gotten it put back on after I broke it if not for her! I am completely greatful!
November 2023
The cell phone is very good, I really like it, I just hope it doesn't crash.
September 2023
It seems like they almost never have the phones you want in stock. I find that frustrating, but it's a boost Mobiles store so what else do you expect. There's another store in the area that seems to have what you would want. This is a good location though.
