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September 2023 by Decio M.
caveat emptorAs of 9/5/23 this dealership does not have the ability to interact with the RMV. Your sales person will have to drive to the home dealership in New Bedford for all registration issues. Be prepared to hurry up and wait.
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September 2023 by Vex Caskerd
Just like every other dealership they're just trying to sell you something you can't afford. The second that I said I was tight on funds they were ready to walk away from me and after discussing in private that I was low on funds they ended up giving me a $5 gift card as a I'm sorry we can't help me to Walmart. Not only that this insult me but it also annoyed me because they ignored me for anything else afterward. Definitely rather go anywhere else for a car. The young lady in the front with super nice though, and so were the ladies at the desks behind the glass.
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September 2023 by Wadders
Tried phoning four times, “to provide the very best service this call may be recorded”Well in my eyes answering the phone would go a long way to providing any kind of service!!!
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July 2023 by Charlene Marie
This place is a joke. I ordered, PLACED DEPOSIT on a top of the line Bronco way ahead of time. Ford provided me the VIN and tracking. They ignored all my calls AND emails AND sold my car. Needless to say, I filed an executive complaint, etc. Very UNETHICAL PLACE DO NOT BUY ANYTHING FROM THERE THAT THEY MIGHT WANT TO KEEP FOR THEIR FRIENDS OR THEMSELVES. AWFUL. Yep a year later, no return calls, no apology nothing. I just want my $100 back. So unethical.
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June 2023 by Dawn Tavares
I went there yesterday for oil change and rotate tires and fluids topped off. Well when I went back home I checked to see if the fluids were topped off and they weren’t. I called to let them know that the windshield fluid wasn’t topped off . She to bring it back , I told her how am I gonna trust you people she said she was sorry my husband said to bring it back I said no biggie we have some here so I just filled it up and realized maybe the others weren’t topped off so I went back and talked to the guy and he apologized and said the guy was probably rushing so I can get my car back . So I asked him to check the other fluids to make sure that it was topped off he told me not to worry because my car will give me a warning like really . Wow I couldn’t believe he said that to me so I will not be going back there.
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April 2023 by John Veloza
Very bad service dept.Rip people off. Does not work well with aftermarket warranty company. 2 bad experiences here. 1st, could not release my car on 1st service visit because my service adviser was not in to make out the bill for payment. no one else could make the bill out? Even was willing to leave my CC number with them for but nope, held my vehicle overnight in parking lot completed.2nd, wanted to charge me over 500 to replace a wheel bearing after my warranty company with 100 deductible was covering the bearing. Then told me I had a routed spindle (which I didn't have) and could not do the repair but still charged me 400.00 to just take it apart and put it back together. Ended up going to another local mechanic who worked it out with my warranty company and actually did the wheel bearing, ball joint and lower control arm with alignment.753.00 bill but only cost me 100 for all the work. Warranty company covered the whole bill minus my deductible.If I would have went to my mechanic in the 1st place I could have saved the 400 I gave 1st Ford. I will never go to 1st Ford again. Not even worth the 1 star but have to give them something, I guess. Take my advice, GO SOMEWHERE ELSE.
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April 2023 by Christopher DeMoura
Worst service ever, brought my 2021 Shelby GT500 they replaced brake pads and rotors, were unaware that caliper bolts are one-time use, and had to inform them of that.When finished brakes were spongy and car braking was much less than before the work was done.They said they were going to bleed brakes, and they then said they tested pressure and was fine, I have cameras in the car and they didn't test anything. Then told me they didn't have adapters to bleed and I called them out on that and then said Ford wouldn't let them do the bleeding to go to another dealership, they just said brakes are fine.I called another dealer and they told me 1st dealer was responsible to fix the brakes if I brought the car to them id have to pay them wouldnt be covered under warrenty.They replace parts on cars they dont know how to diagnose an issue and properly fix it.
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April 2023 by Americantileri
I am very upset with this dealership They have the exact vehicle I have been looking for however due the a "shortage" they mark up ten thousand over msrp. I have bought several fords over the years and its obvious that there is no loyalty here. Boycott this dealership at all costs Many other choices where they value your business ! Adding ten thousand to suggested price is being a PIG
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February 2023 by RJ N
I don't know what's going on with these guys lately. They often don't even answer their phone during normal business hours any more and when they do, they tell you that they can't get the parts they need to service your vehicle. It looks like their days may be numbered.
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February 2023 by KAREN gouveia
Service department is great, I dealt with Roger. Parts arrived quickly for my vehicle and was serviced in a timely manner, will return in the future and refer others.
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January 2023 by Karen Gouveia
Service department is great, service was done on my vehicle in a timely manner. Very happy with the service I received.
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January 2023 by Arthur Grizotte
Would never go to this location again. will be taking my business elsewhere, the prices are overpriced and promised a test drive by an employee but when I showed up was denied by the manager. Totally unprofessional.
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December 2022 by jeremiah singleton
If you want to be scammed and overpriced, this is the place to go . Along with the rude lady at the service desk. If you don't like your job, move on .They will tell you one price and add about thousand to it . I'll be filling a complaint thru Ford Motor Company and the bbb. Warning: Don't go there ..
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December 2022 by Nick
Dealership? More like Stealership! This place is run by crooks. You should only shop here if you enjoy lies and being taken advantage of. They take a pre-order on a truck, which gets delayed multiple times, options get removed, and then try to say not only will it will cost MORE money than the original pre order price (with less options) but they are adding a $10k admin fee! (Just because!) Places like this are why dealerships will eventually go away and become strictly online. There are some good Ford Dealers out there, this is absolutely not one of them.
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December 2022 by Matt Brown
Worst place ever. I had to have my water pump, spark plugs gaskets, and serpentine belt changed as antifreeze ruined it and had an extended warranty still under contract and was charged over $3500.
