Rockland Trust Bank is highly regarded for its outstanding customer service and supportive staff. Many families appreciate the friendly atmosphere, with some praising specific managers and tellers for their helpfulness. The bank is known for its responsiveness, especially in urgent situations, showing genuine care for customers' problems. While some customers have expressed concerns about fees, particularly for ATM balance checks and check reorders, many also highlight the bank's willingness to reverse overdraft fees as a sign of their understanding and flexibility. This practice of forgiving occasional mistakes has earned them loyalty from customers who have experienced less accommodating policies at other banks. Additionally, Rockland Trust Bank has efficiently handled issues like debit card fraud, ensuring customers feel secure and valued. Overall, the bank combines a friendly environment with a commitment to customer satisfaction, making it a preferred choice for many.
This is a great bank Our family loves Tracey, she’s awesome Manager! Most of the tellers have been very nice and helpful as well Our kids really love their coin counting machine.
June 2024
This is the best bank that I have ever encountered. Not only do they listen. (Especially if you're in a panic over something that wasn't your fault) They ACTUALLY care about your problems and try to fix them. Every time I'm 200% satisfied with the branchs customer service or online.
December 2023
Always Professional, but Not Stiff. Their Personalities Show Both Caring and Infinitely Patient.
