CVS

Convenience Stores, Pharmacies
Hours: CVS, a well-known pharmacy chain, has received mixed reviews from customers in the Fitchburg area. While some customers have had positive experiences, with the staff being described as polite, knowledgeable, and helpful, others have encountered some challenges. The pharmacy team, including Kobi, has been praised for their expertise and willingness to assist customers. Customers have particularly appreciated the service provided by Rebecca, who was described as a "sweetheart" and offered exceptional service. However, the store's organization and layout have been a source of frustration for some customers. During a recent remodel, several customers reported having difficulty finding items and feeling lost in the store. Additionally, some employees were perceived as having an "attitude of complete annoyance" when asked for help. The pricing at CVS has also been a point of contention, with some customers finding the store to be "very expensive" for everything except prescriptions covered by insurance. The store's loyalty program, which requires a monthly fee, has been described as a "racket" by some customers. Despite these challenges, one customer expressed surprise at the negative reviews, stating that they have always had a great experience at this CVS location. They have received various vaccinations and filled their prescriptions there, and strongly recommend the store. Overall, the reviews for this CVS location in Fitchburg are a mix of positive and negative experiences, with the staff's helpfulness and expertise being a highlight, but the store's organization and pricing causing frustration for some customers.

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1. Fitchburg, Massachusetts