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January 2024 by Heather Darrow
AAA Member. Exceptional Auto was sent to tow my vehicle and Anderson A. showed up within 15 minutes. Very friendly and helpful guy who assisted getting my vehicle towed to an auto mechanic in Worcester from Northborough. I appreciated his kindness.
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January 2024 by Snowman Gee-Gee
Luis B. was an excellent tow truck driver. He saw me, got my SUV running & even towed the vehicle very safely to my place. I highly recommend anyone who has issues (even broke down on the highway) go through with this company & driver (even if it's late at night). Luis is extremely nice, polite, smart & reliable. Please take my word that Luis (B.) knows what he is doing & deserves to be rated 10 out of 10 or 5-stars out of 5-stars.
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January 2024 by Rebekka Farquharson
I received towing assistance from Luis P today. My car died and we couldn’t get the battery charged up enough to get my car home. I was four miles from my home in a parking lot. Luis arrived quickly, and even apologized for the extended wait. He listened to everything I had tried to get my car going and he immediately grabbed his charge pack, got the car running with the wires still attached, got my car on the tow bed and was back at my car so quickly. He even told my boyfriend and I we could head back and just meet him there while he was finishing things up. Luis P was so friendly, incredibly helpful and gave me the exact diagnosis for my car so I can go order my parts and get my car back up and rolling. Thank you Exceptional. Thank you Luis.
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January 2024 by Steve Lilly
He was quick to respond, showed up and quickly handled our situation and towed the car, moved it to where we asked and was done. His service was quick, fantastic, knowledgeable, and gave us some extra information about the tow and why the car was acting up. Luiz P. Specifically was absolutely fantastic and gets 10/10 for his help, his knowledge, and his assistance. Would recommend it again any day for anyone who needs it.
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January 2024 by John Seeler
I had to have a rental car with a flat tire towed from my driveway. Luis P. arrived promptly, offered to change the tire (the rental car didn't have a spare tire!), and got the car out of my driveway and away quickly. Excellent service.
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January 2024 by Alexandra Dias
Paul was wonderful! My car broke down on Christmas night. He got to me in a timely fashion and towed me safely home. If I could give more stars I would!
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January 2024 by Allison Driscoll
Paul from Exceptional Auto-body came and troubleshooted while others gave up. He got my car out of my garage after other failed attempts and the previous tow company telling us they needed to drag out our brand new car and we would have to sign a waiver! Thank god I tried again and thank god we got Paul. Thank you Paul.
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November 2023 by Carolyn Spring
I had exceptional towing come when I called AAA for a probably dead battery. Cam and Juan responded . They were great. The first guy who came was not good, but then Exceptional Towing sent Cam and Juan. They came, fixed the problem and then Cam installed a new battery for my car. Very easy, they were both very nice to deal with and were efficient.Thanks to both Cam and Juan.Service: Battery
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November 2023 by Peter M.
AAA dispatched this company to change a flat time for me in a parking lot. Ironically, there was a young man in a car parked right next to me who also had called AAA for assistance and was waiting for the same company tow truck. The AAA update informed us both simultaneously that our tow truck had arrived. The other man intimately needed to be towed. I asked the tow operator if he was going to change my tire also. He said no, he could only do one thing at a time. I said I would gladly wait while he got the other vehicle ready for towing and he said he was not going to change my tire on my pick up truck because it is a pain and might take 20 minutes. I waited 40 minutes for him to arrive in the first place and AAA said he was there to assist me. The driver was rude and obviously not customer oriented. He made no offer to call his garage and ask them to send another truck or any other assistance. I had to start the process all over again and wait for another truck. This guy should not be in contact with any customers and AAA should consider whether or not this establishment reflects the service support that they want to provide for their customers. I have complained to AAA also. The only reason I gave this two stars is because their second driver, Eric V was kind and courteous and represented the company well. Give Eric a raise and fire the other guy
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October 2023 by Michael Doherty
Couldn't be happier! Without having to ask they arranged for my rental to be there when I dropped the car off, the car was repaired and detailed for me ahead of schedule, and then they returned the rental for me. The staff was friendly and accommodating! Thanks to everyone!
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October 2023 by Michael Hopkins
Chris was amazing. He came to my service call, immediately got to work. He asked key questions and came up with the problem and the solution. Instead of needing him to tow me away I drove. That was yesterday and his diagnosis was correct. Vehicle is running great ! Thanks Chris !!
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October 2023 by Frances Hunter
The police in my town use Exceptional Idiotmotive for towing cars. I asked the driver to tow the car to my preferred auto repair place. He said yes and OK'd it with the police officer. But the du***ss towed the vehicle to Exceptional instead. And It had to be towed again to my preferred auto repair place. When I asked them why he just kept saying "you weren't around to pay" and actually I was. I spoke to my preferred auto repair place and told them that Exceptional wouldn't tow it there because I didn't pay first and I explained to them that the tow diver kept saying "Who was going to pay, you weren't around to pay" and my preferred auto repair place said "WE WOULD HAVE PAID, LIKE WE ALWAYS DO [when vehicles get towed to them]." Bottom line, they just did it to make more money for themselves for storage fees. By all accounts they should have towed it to where I asked, but because they didn't they made a lot more money for themselves. To top it off they couldn't find the order and they refused to give me an invoice for the towing for insurance. Took it up with the police in my town and hope that they lose their contract. No one should conduct business this way
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September 2023 by Maureen Klautky
Great service! Kevin R. came out to change my flat tire. He arrived quickly and was able to get me back up and running right away. Kevin was friendly and professional. An overall excellent experience.Service: Tires
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August 2023 by Rich Andriole
I've had work done on my cars here 2-3 times over the past 10-12 years. Every time, they do a superb job of making my car look good. I just picked up my car after someone sideswiped it while I was work and it needed to be repaired in a couple of places. Most of the damage was to the front bumper, which they replaced, but there was a scratch on the side which was down into the metal. You'd never know it was there now, and the paint matching is perfect. Also, they detail (not wash or clean - detail) your car when you have work done here. Meticulous attention to detail at this body shop.Service: Body & Trim
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August 2023 by jhor tufan
I am alerting everyone that Don't do your car repair work at their body shop. I had a little dent on my car door and I took my car there to get it fixed but they cracked my front bumper and scratched my window glass. When I asked the body shop owner, he denied that they didn't do this and refused to repair it. They are real Crooks! I wanted to report it to the local police but avoided that hassles.
