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February 2024 by Allison K.
Not a good experience, will not be using them again. We ordered two custom sectional sofas for our basement. Given the tight stairwell to get the pieces downstairs, we asked for someone from the store to come measure to confirm what we had chosen we fit. He said it would. Turns out it wouldn't so we had to go back and choose something else. Then they called four times for my credit card info between ordering and placing the deposit and the delivery. They actually called me a month before delivery to say that they had to put a hold for the charge on my card just to make sure we'd pay it. When the sofas were delivered, the delivery guys were convinced they wouldn't fit. I told them to take the pieces out of the boxes. They fit down the stairs but left us with a big hole in the wall and a huge mess of styrofoam and cardboard all over the house. One of the sofas was damaged and the customer service rep - when we finally got someone on the phone - insisted that someone had to come out to look at it despite me sending them a picture of the ripped fabric. We worked for weeks to get someone to agree to reimburse us for the damaged wall and then ultimately decided to return the damaged sofa instead of ordering a replacement because we were done dealing with them. When the "white glove" service came to pick up the sofa, after changing our delivery time 90 mins before they were supposed to be here, they damaged our newly painted walls in two places. The men barely spoke English, didn't offer an apology for the damage he very clearly caused with his carelessness, and walked out of my house. Customer service then argued about reimbursing us for both damages and went back on the price they agreed to after the sofas were delivered. Needless to say, we will not be purchasing anything else from Macy's and will suggest others steer clear as well. One of the worst furniture buying experiences we've ever had.
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January 2024 by Maylee Austin
John helped us with the rug, he was amazing!
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January 2024 by Ashley Derosier
Was in search of bedroom set. Not a large selection. Would be good place to look leather though.
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January 2024 by John Seymour
Not the same place 30 years ago. Limited selections and little or no help. We did 2 laps and not one salesperson engaged us.
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November 2023 by Anita Maguire
It is located in the shopper's world. Lots of friendly associates are available.
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September 2023 by Tania Covarrubias
TERRIBLE STORE ASSISTANT in the ladies shoe department, named George. He treated me today with so much disrespect. I waited in line to get shoe sizes and another lady skipped the line and I told him I was there first waiting, he said “I know you were here first but what do you want me to do?” .. then I continued to wait and when he came back instead of thanking me for waiting and helping me he proceeded to say “do you even work? You probably don’t even work”.. and then said he wasn’t going to help me, at that point I just left. I feel sorry that he is so unhappy that he needs to treat people like this and especially customers. Macys HR: please improve your customer service and train your associates basic respect and manners, or do not have people like George work at your stores. So disrespectful.George, to answer your question.. I do have a pretty awesome job and I would never treat anyone the way you treated me.
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May 2023 by Mehmet Aydinlik
They delivered faulty product few months a go. Macy accepted the product was faulty after a visit but they were unable to fix or replace. They are ridiculously disorganized. I am asked to deal with a third party company which is ridiculous. You buy the furniture from Macy's but you deal with someone else. The case became a legal issue. I would never deal with this company again.
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April 2023 by Tara Hipolito
Went in to get a new rug. The experience was a very very happy one. John is stellar. He listened to all the criteria I needed in this rug and absolutely 100 percent fulfilled my expectations. What a wonderful nice professional and extremely knowledgeable person. Highly suited for his job. From start to finish. A 10. Thank you John! I love my rug and it is a perfect fit in my home. Highly recommend for an enjoyably amazing day!!! Thank you for being great at what you do! ❤️
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November 2022 by cat
Overly pricy for the poor qualities. Most of them are not named brands which is not a big problem until months, a year or few later, they will fall apart/break/tear down. A chair listed for $1000 had 4 nails poking out and the sales just hammer them down. Asked for detailed info such as where is made, type of wood/leather, etc. Sales either don't know or just make up stuff. Be very careful if you still making any purchase, their quality is low.
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July 2022 by Peter Fahey
Nothing we wanted -- prices very high for what they offered
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June 2022 by J D.
Went to look at dining rom set we saw on line. Met with Julie who was very attentive and knowledgeable. Ended up purchasing a dining room set. Living y set and bedroom set. Highly recommend. Furniture was top notch. No cheap fake wood.
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May 2022 by Nicolette A.
Meh. People working there don't want to be working there... I understand they work on commission but could still be a little friendlier. Items are marked up then marked "sale" but in reality their "sale" price is what you'll pay somewhere else... Wasn't impressed with the furniture like I thought I would be. It was okay. The down in the dumps service annoyed me more than anything. I expected more from Macys. Still worth a shot to look around if your shopping for furniture.
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August 2021 by Bluerulzs
I didn't know that Macy's had a furniture gallery until today. The showroom is exceptional with lots of show peice. Similar to Jordan's furniture. It has got a good variety of furniture. If you have shopped at Macy's before you would know that Macy's is a bit costlier when compared to Wayfair and Bob's but cheaper than Jordan's. When they run a deal may be its good for the price.I gave 4 stars because today I wanted to order a furniture that i liked but they told delivery is 3 months. That's not the way to do business. They should have it ready.This showroom is worth taking a look before you buy something.
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August 2021 by Ken M.
Their 3rd party delivery service, White Glove, cancelled my approved delivery without a phone call. Waited three hours, jumped through many hoops to find out what happened to me delivery? Zip. No answer why it was cancelled same day of delivery. I had to keep calling to get a reschedule. Even though my sofa was being stored 30 minutes away, I had to wait four days. One of the movers was talking on his cell to his girlfriend while the other mover practically delivered my sofa alone. He gave me the White Glove Delivery Commitment Checklist and told me to say I had outstanding service. Not one thing was done that was on that checklist!! Terrible delivery service that is done by a third party moving co.
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August 2021 by Christina Penn
I bought a few lamps. I will definitely be back. Judy was by far the best saleswoman I have worked with in a long time. Thank you