REI is a well-regarded outdoor retailer known for its commitment to quality outdoor gear and customer satisfaction. They offer a 100% satisfaction guarantee and provide an impressive selection of their own REI brand products. The store has received positive feedback for its helpful and kind employees, who go above and beyond to assist customers. From helping with technical questions about proper shoe fit to resolving complicated returns, staff members consistently demonstrate dedication to customer service. Even in busy times, employees manage to help multiple customers efficiently. While some reviewers mentioned that prices can be on the higher side, the overall experience has been described as excellent. Customers appreciate the support they receive, whether it’s for hiking gear or bike repairs. REI is recognized as a reliable co-op for outdoor enthusiasts, with employees like Beau noted for their thorough assistance with warranty issues. Happy customers often express gratitude for the help they receive, highlighting REI's positive impact on their outdoor adventures.
The service this time was completely different from my visit 6 years ago. I realize now that my past experience must have just been bad luck. I’m confident they don’t deserve a 1-star review, and if there had been something truly serious, I would have noted it. What matters is today — the past is behind us.
August 2025
The employees are always incredibly helpful and kind. During my last visit, Michael went above and beyond to help save my bike - and my weekend!
September 2024
Helpful and knowledgeable staff, clean facilities, positive environment and so many good options to purchase!
