Verizon offers a convenient shopping experience for mobile, 5G home internet, and business needs, with options for in-store appointments and online orders. Customers appreciate the knowledgeable and friendly staff, who are eager to assist with choosing cell phones and answering questions. Positive experiences include representatives like Mike, who successfully resolved a long-standing promotional credit issue, and Elvin, who quickly diagnosed and fixed a phone charging problem. However, some customers have reported concerns about misrepresented product features, which has led to frustration. Overall, Verizon is known for its helpful team and commitment to customer service, making it a recommended choice for mobile needs.
I got exceptional and quick service. Nothing to complain about.
February 2026
I had an issue with my new phone protector and Cody at the Framingham store helped me out. He was a whiz and was able to fix my issue in literary a minute. Excellent customer service and is well deserved of a bigger role at Verizon.
January 2026
I feel like techs are reluctant to help and just want you out of the place
