-
March 2024 by Mark Valla
I met with the GM in Franklin and he was extremely supportive and accommodating to my needs. Great customer service.
-
March 2024 by Ingrid Spillane
Excellent customer service! The rep., Mary suggested a unit that better met my needs. She and Jeff were so helpful and personable ?
-
March 2024 by Activate & Thrive Health and Wellness
Mary at the Franklin, MA location was absolutely excellent. So easy to work with, and she really thought creatively and outside the box about how to accommodate our needs. She was super friendly and made us feel like CubeSmart was truly our storage home away from home! CubeSmart offers excellent discounts to new tenants, and the unit we rented was clean and bright and very easily accessible. I would highly and happily recommend CubeSmart to anyone! And if in Franklin, definitely ask for Mary!
-
March 2024 by David Deighan
Be careful when you sign up! I signed up for a specific price but the price increased $37 per month after 4 months. I’m told the ‘fine print’ explains everything! I’m also told that the price will continue to increase until it reaches FULL PRICE. The employees are very nice but the price increases are tough to swallow. Buyer Beware!
-
March 2024 by Zachary Sullivan
Mice inside our unit and the bottom locks been broken for months so you can only use the top. Will be ending our storage here ASAP and using a different facility.
-
January 2024 by Eric Hoover
When I got the notification that rent was increasing by $61 per month (which is over $730/year), it was time to move out. I expect a nominal rate increase, but not by $700 a year. Too expensive.
-
January 2024 by Eileen Norton
Super easy to set up! Girl in the office was very helpful.
-
December 2023 by Sarah Dulaney
Great facility, great staff and a great price! New renter.
-
October 2023 by slaptree
Very helpful, very professional, I love CubeSmart Self Storage and I'm a customer for many years.
-
October 2023 by markus David
Great place if you like your storage rent to rise exponentially every year...
-
June 2023 by Buzz Lightyear
Very secure, easy access in and out on a year round basis. Temp controlled environment was a big benefit too.
-
May 2023 by Maxwell Powell
Over priced Vs competitors. Lied to by the Manager and General Manager. When presented with billing problem (incorrect bill) the District Manager failed to fix the problem despite written documentation provided by the Manager. Other than that I had a ball. - NOT
-
February 2023 by Melissa Leary
CubeSmart will quote you a "cube" with dimensions of, say, 12x12. You'll surmise that you'll have 144sqft of storage space based on those dimensions. Upon arrival you'll find that your "cube" is mysteriously in the shape of a pyramid w/ 12ft walls, cutting your storage space in half. Building staff will try to tell you it's "just a funny shape" but will fail to realize anything 12x12 that's not a square is smaller than a 12x12 square. Then they will tell you your only option is to upgrade to a vastly larger unit which "all that is available" for an additional $60-100/month. You won't have much of a choice because all your items are just sitting there needing storage. Classic bait & switch bordering on racketeering.
-
January 2023 by Molly O'Neil
Jen was engaging, knowledgeable and not pushy. She found us the exact size storage we needed.
-
December 2022 by Emily Camacho
I was very busing moving, but trying to remember to close out the storage unit. Before I had time to even settle down the unit was closed for me! Excellent!
