This CVS in the Metrowest area is highly regarded for its helpful and caring staff. Customers appreciate the dependable service and friendly associates who always have what they need in stock. The pharmacy team is well run, with helpful pharmacists and staff who go the extra mile, such as offering store brand options for medicine during late-night visits. The night manager is especially praised for providing excellent service and keeping customers informed about product availability, like their favorite cereal. Customers prefer this CVS over others in the Franklin area, citing better customer service and staff training. Even when arriving late or by mistake at other locations, they find this CVS welcoming and efficient. Overall, this store is known for its good service, helpful staff, and willingness to assist customers whenever needed.
I love this CVS, the people that work there are nice and the service is usually great. I get all my prescriptions here and always do the drive through. Thankfully, I have always had positive experiences.
November 2025
Exemplary customer service in helping to trouble shoot an issue, and this highest level of helpfulness and efficiency delivered with warmth and kindness has consistently been provided by numerous staff members at this E. Central St CVS store in Franklin MA through time and will keep me returning there. :)
March 2024
Always pleasant with customers never had any problems
