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January 2024 by Josh T
This company is terrible. Countless times I have them on video showing up then leaving, not even cleaning the pool. Canceled service and they continue to bill you. Try calling and getting in touch with them, good luck.
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January 2024 by Jason “Jay” Cook
I have had the pleasure of using Pool Pals for several years, and I cannot express how satisfied I am with their services. Sean, in particular, has been the backbone of my pool maintenance experience, and I couldn't be happier with the level of care and professionalism he brings to the job.From the moment Sean opens my pool at the beginning of the season, I know I'm in good hands. He takes care of everything, ensuring that my pool is properly cleaned, maintained, and ready for the summer ahead. His attention to detail is impeccable, and I never have to worry about a thing.One of the best aspects of using Pool Pals is their consistent weekly service. Sean and his team always show up on time, like clockwork, to maintain my pool. I appreciate their reliability and dedication to keeping my pool water clean and crystal clear. It's truly a hassle-free experience for me, allowing me to fully enjoy my pool without any worries.As the summer comes to a close, Sean once again demonstrates his expertise by efficiently closing my pool for the season. He ensures that everything is winterized and protected, giving me peace of mind during the off-season.In summary, Pool Pals, with Sean at the helm, has provided me with exceptional pool maintenance services year after year. I never have to think twice about the condition of my pool because they handle everything with professionalism and care. If you're looking for a pool maintenance company that goes above and beyond to ensure your pool is always clean, clear, and ready to swim in, I wholeheartedly recommend Pool Pals. They have made my pool ownership experience truly enjoyable, and I couldn't be happier with their service.
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October 2023 by E Whitney
Fabulous company, have had their services for about 6 years. We have weekly above ground pool cleaning, chemicals, and equipment checks. Any problems are addressed right away. We receive follow-up reports and then splash! We enjoy! Wouldn't hire anyone else. We enjoy a wonderful summer with a sparkling and beautiful pool. Thank you Pool Pals!PS. They do our opening and closing which are impossible for us.
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October 2023 by Jon Shontz
A business should be judged no only on the work they do but the way they act in public too. I witnessed a pool pals truck driving 15ft behind a school bus tailgating them for about 10 minutes, never letting up or giving it more space. This is not acceptable.
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December 2022 by Br Rose
Despite all the great reviews and even personal reviews I got for this company, sadly I was not impressed. Great communication at first with the Mansfield territory. I was really looking forward to this service, but maybe they like servicing Inground pools better? 3 stars for good communication at first, but dropped the ball for actual service.This was my first year opening our new above ground kayak pool (installed last year) and I let them know I wasn’t sure if I had everything I needed. I put everything out ( pump, filter, all the parts that go with it) or so I thought, I had from when it was closed professionally. They took the cover off which did have some leaves on it- our fault and we will remove them next year for the company that opens it, we removed them several times but couldn’t keep up. We’re also using a different cover this closing season to help alleviate this problem. They didn’t seem happy about it, but I understand that. The pump was leaking when they turned it on. They said I needed to find the o-rings and they left. They were here for about 45 minutes maybe. I thought they would carry extra parts like this for these problems since they seem pretty generic, I also had no idea they were missing.I ordered some generic o rings online from my own research and received them the next day and then I didn’t hear from them for a few days despite getting an email letting me know “your pool is open! We will be there no less than every other day chipping away at it and getting it ready to be safe to swim in” after they didn’t show up for 3 days in a row I sent an email asking to cancel our service. I figured if they weren’t going to reach out and let us know when they were coming back I guess they don’t need our business which is the case apparently because as soon as I sent an email asking to cancel service I got an email back with a cancel of service notice. No questions of why, or what happened. I guess they don’t mind losing customers? Not sure, but anyways, I added the o-rings myself, stopped the leak and got the pool going myself. I’ll have another company come out next year because I’d like to make sure it’s done correctly but a company who wants my business is appreciated.
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October 2022 by Robert Dorney
I have had a inground pool 10 years. Pool pals is the first pool company that comes when they say and communicate constantly. They are fantastic Sean works with me and he is fantastic.
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September 2022 by Karen Plumb
Have used Pool Pals since the first year their company opened. Very reliable and honest company.
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June 2022 by Rich Stone
We started using Pool Pals over 20 years ago for pool service as well as the closing of our pool. This year we started using them for the weekly maintenance. Not sure why we didn’t do that before but what a great service. They are extremely responsive and make pool ownership so much easier.
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June 2022 by Brian H
We’ve been using them from the Mansfield area for 2 years now and they’ve been great. They get the pool looking great when they open it, and leave it in great shape when closing. We do the weekly service and it’s been fantastic, they show up when their supposed to and leave it looking great. Highly recommend them
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May 2022 by Br Paz
Despite all the great reviews and even personal reviews I got for this company, sadly I was not impressed. Great communication at first with the Mansfield territory. I was really looking forward to this service, but maybe they like servicing Inground pools better? 3 stars for good communication at first, but dropped the ball for actual service.This was my first year opening our new above ground kayak pool (installed last year) and I let them know I wasn’t sure if I had everything I needed. I put everything out ( pump, filter, all the parts that go with it) or so I thought, I had from when it was closed professionally. They took the cover off which did have some leaves on it- our fault and we will remove them next year for the company that opens it, we removed them several times but couldn’t keep up. We’re also using a different cover this closing season to help alleviate this problem. They didn’t seem happy about it, but I understand that. The pump was leaking when they turned it on. They said I needed to find the o-rings and they left. They were here for about 45 minutes maybe. I thought they would carry extra parts like this for these problems since they seem pretty generic, I also had no idea they were missing.I ordered some generic o rings online from my own research and received them the next day and then I didn’t hear from them for a few days despite getting an email letting me know “your pool is open! We will be there no less than every other day chipping away at it and getting it ready to be safe to swim in” after they didn’t show up for 3 days in a row I sent an email asking to cancel our service. I figured if they weren’t going to reach out and let us know when they were coming back I guess they don’t need our business which is the case apparently because as soon as I sent an email asking to cancel service I got an email back with a cancel of service notice. No questions of why, or what happened. I guess they don’t mind losing customers? Not sure, but anyways, I added the o-rings myself, stopped the leak and got the pool going myself. I’ll have another company come out next year because I’d like to make sure it’s done correctly but a company who wants my business is appreciated.
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May 2022 by Kathie Ellis
Eric Boyco and his team at pool pals opened my pool this season. I have never used a service before and was so pleasantly surprised at the awesome job that was done. It made my life so easy. Used pool pals they are the best!!!
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March 2022 by AjP Grant
TLDR: Pls save your self the headache and don't waste your money with this company. Avoid a decision you will regret.As evidence, I am posting my text message exchange with the owner (Sean).------------------------------------I used the Pool Pals in Mansfield Ma territory last year and I definitely will never use them or recommend their service to anyone. I can say with certainty that this the worst pool company I have dealt with and it was a total waste of money.Both the pool service and the customer service were simply horrible. The final straw was when the owner/operator Sean showed up and equally did shoddy work. I saw him on my video camera show up at my house at 6:30am and he left at 6:40 then sent me a report stating the service was done. He literally looked at the pool and left. While this would be okay if the pool was in good shape, it wasn't. When I emailed and texted him that morning mentioning that the pool was dirty. And he said the pool was in bad shape so sorry, they wont be back again until the following week. this is the response??? I am paying you weekly for this service??? and the answer to the issue is "sorry the pool was in bad shape"???? So much for customer serviceAs evidence, I am posting my text message exchange with him with dates and details.I ended up buying my own vacuum and doing much of the servicing myself and then hired another company to close the pool.Pls save yourself the headache and don't waste your money with this company.
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September 2021 by Dave Johnson
I've been super happy with Pools Pals. Stephen and Matt are exceptional! They are super communicative, incredibly polite, and very responsive. After dealing with a couple subpar pool contractors, I had Pool Pals open my pool this Spring. They came out the very next day and had it open in no time. I also had them replace my control panel and my salt cell and install a new heat pump, which required major electrical work. The job was complicated by part shortages from Covid and the need to run heavier duty electrical to the pool for the heat pump. However, Matt and Stephen communicated throughout and made sure to follow through with the electricians. I couldn't be happier with the new equipment! Will definitely stick with Pool Pals!
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June 2021 by Jennifer Hiscoe
There is no one better than Pool Pals. Matt and his entire team are incredible at what they do. We have been with them for approx 8 years or so. Matt is one of the most honest and decent businessmen I know.You can trust him when he recommends something....yet several times I have asked his advice on different upgrades and he has said "save your money, you don't need it." We couldn't be happier knowing our pool is being handled by people who love what they do and truly believe in customer service. Thanks, Matt and Team. Ken and Jennifer Hiscoe
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June 2020 by B V
We are extremely happy with Pool Pals. I contacted them via email for the first time in April. I got a reply from Matt not even 15 minutes later! Scheduling was very easy. They came to open my pool when they said they would. Pool was opened on a Friday. It was clean and ready to use by Monday! They were here 3x in 4 days to ensure my pool was clean and ready to use in the shortest time possible. My pool has never been so clear. Andrew was also very professional and did an excellent job! He even placed the pool cover back in the shed when it was dry, something I did not expect him to do. I have full confidence that they will continue to do an excellent job during their weekly visits and highly recommend them.