Verizon, an authorized retailer with stores across Massachusetts, New Hampshire, and Maine, is known for its excellence in cellphone retail and customer service. Customers consistently praise the knowledgeable and helpful staff, who provide quick and efficient service. Shoppers often comment on the personable nature of the employees, who go above and beyond to ensure a positive experience, even staying past store hours to ensure everything is functioning properly. The stores are described as offering a smooth and enjoyable shopping process, with customers leaving satisfied and eager to return.
Good directions on buying a phone for my prepaid account.
May 2024
I recently purchased a new Samsung I 24 cell phone at the Franklin store. Kelsey Kaye was so helpful in helping select a phone best suiting my needs. She answered all my questions, quickly set up the new phone & walked me through how to use the newest features. I highly recommend the Franklin store & ask for Kelsey.
February 2024
Bought our new phones here and was surprised how quickly things went. Maybe we picked the wrong Verizon stores previously but my girlfriend and I both left thinking "that was really fast“. Everyone involved was very helpful throughout the entire process. I'll definitely shop here again.
